**We are hiring: Level 1 Support Analyst** If you love technology, have a proactive mindset, and seek professional growth, this opportunity is for you! **Your day-to-day responsibilities will include:** * Monitoring and supporting IT infrastructure * Providing first-level (L1) customer support * Registering, classifying, and tracking service tickets * Troubleshooting network issues * Ensuring service quality and SLA compliance **What we are looking for:** * Proficiency in Microsoft Office Suite * Experience with ticketing tools * Basic understanding of Microsoft infrastructure * Fundamental knowledge of networking **Profile:** Proactivity, organization, strong communication skills, and sense of priority. **Location and Work Model:** On-site | Alphaville Shift schedule: 12x36 (8:00 AM to 8:00 PM) **Salary:** R$ 2.768,65 **Benefits:** * Bradesco health insurance plan * Meal allowance (R$ 660) * Transportation allowance * TotalPass * Birthday gift card **Why join us?** A collaborative environment, development opportunities, and exposure to established technologies. Apply now and build your career with us! Compensation: R$2.768,65 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Food allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
