Intern - Implementation and Operations

Description

Job Summary: Operational and support intern to ensure accurate execution of post-sales processes and customer experience. Key Highlights: 1. Primarily operational and support-oriented role 2. Focus on ensuring accurate execution of post-sales processes 3. Long-term professional development opportunity Location: Avenida Paulista (Hybrid \- 3 days onsite / 2 days remote per week) * Working Hours: 30 hours per week \| Monday to Friday, from 10:00 AM to 5:00 PM (with a 1-hour break) Employment Type: Internship About the Role We are seeking an intern to join our Implementation and Operations team. This role is primarily operational and support-oriented, responsible for ensuring accurate execution of post-sales processes and delivering an excellent customer experience. The ideal candidate is methodical, organized, and possesses excellent written communication skills, capable of managing multiple administrative tasks with attention to detail. Main Responsibilities Sales Implementation: Receive and verify documentation for new contracts. Register and file proposals in insurance companies' systems. Track approval status until completion. Customer Support (Post-Sales): Respond to customer inquiries and requests via email and WhatsApp. Assist with matters related to payment slips (boletos), issuance of membership cards, and reimbursement processes. Process and Systems Management: Maintain an updated and organized database (CRM). Identify opportunities to improve workflows and suggest optimizations. Requirements: Mandatory Requirements Academic Background: Currently pursuing a Bachelor's degree in Administration, Engineering, Languages, Mathematics, Management, or related fields. Availability: Able to intern for up to 2 years. Skill: Portuguese (Written and Formal): Communication with customers and insurance companies is predominantly written, requiring clarity, grammatical accuracy, and professionalism. Technical Skills: Proficiency in Microsoft Office or Google Workspace. Ability to quickly learn new systems and software (CRM, portals). Preferred Qualifications (Not Mandatory) Intermediate-level Excel knowledge. Prior experience in customer service or administrative processes. Expected Behavioral Profile Organized and Detail-Oriented: Values precision and carefully follows procedures. Proactive and Resilient: Capable of handling insurers' administrative routines and customer demands. Self-Motivated Learner: Shows interest and aptitude for independently learning new tools. Committed: Views the internship as a long-term professional development opportunity. Benefits Internship Allowance: R$ 1\.500,00 Transportation Voucher Life Insurance Caju Multi-Benefit Card (R$ 300.00/month) Hybrid work arrangement