CRM Analyst

Description

Job Summary: At Portobello, we're seeking a CRM Analyst to manage and evolve our CRM, supporting the commercial team with data, analysis, and process improvements. Key Highlights: 1. Join a team committed to constant evolution and results-oriented focus. 2. Work in a challenging and competitive environment, simplifying complexity. 3. Work with data analysis, management reporting, and process improvement. **DESIGN LIVING IS IN OUR DNA** **For us, transforming environments and emotionally engaging people is part of our life purpose, guiding our initiatives toward an increasingly human and sustainable future.** **We are the leading brand in the Brazilian ceramic tile market.** Our success is built daily by a **team composed of the best people**—talented individuals eager to consistently do more and better, who thrive in a challenging and competitive environment that simplifies complexity, learn from mistakes, and collaborate to deliver outstanding results. We seek people who share this same desire to **constantly evolve**. If you possess drive, an entrepreneurial mindset, a focus on delivering sustainable results, and enjoy working with and for people, join our team! We are seeking a **CRM Analyst**, responsible for managing and evolving the CRM system, supporting the commercial team with data, analyses, KPIs, and process improvements—ensuring greater efficiency, opportunity tracking, and data quality. **Join this TEAM!** **\#SejaPortobello \#PortobelloLover** **Responsibilities and Duties** **Your mission within our team will be:** * Monitoring and analyzing commercial KPIs (sales funnel, conversion rates, construction projects, opportunities, etc.) * Data extraction and processing in CRM and Excel * Development of management reports and dashboards * Monitoring data quality and updating information in the CRM * Supporting the commercial team in organizing and prioritizing their portfolio * Identifying opportunities for process improvement * Liaising with departments such as BI, IT, and Commercial * Assisting in developing executive presentations **Requirements and Qualifications** **What is required to apply:** **Desired Education** Engineering (Civil or Production), Business Administration, Economics, Statistics, Information Systems, Data Science, or related fields. **Profile We Seek** * Analytical and structured profile * Organized with attention to detail * Proficiency with numbers and KPIs * Strong communication skills for interaction with the commercial team * Proactivity and sense of responsibility **Technical Requirements** * Intermediate/advanced Excel proficiency * Familiarity with CRM systems (Salesforce or similar is a plus) * Experience in data analysis or commercial areas is a plus **Additional Information** **We care about the well-being of our Portobellolovers and offer benefits such as:** * Life insurance; * Health and dental plans; * On-site cafeteria; * Commuter allowance or dedicated shuttle bus for employees—specific routes; * Corporate University Platform—Universidade Portobello; * On-site medical clinic; * Workplace gymnastics; * Profit and Results Sharing Program (PPR); * Pharmacy discounts in the region; * Free parking; * Private pension plan; * Labor union affiliation; * Discount network—partnerships with various educational institutions; * Discounts on Portobello product purchases; * Vacation bonus; * Portobello Mom Allowance—for baby layette purchases; * Daycare allowance; * Support for dependents with disabilities (PCDs); * Professional Training and Development Programs; * Gympass and many more!!! **Work Location:** Vila Olímpia Office/SP We look forward to your application to become a **\#portobellolover** **ALL OUR POSITIONS ARE ALSO OPEN TO PEOPLE WITH DISABILITIES** -------------------------------------------------------------------------- **Transforming environments and emotionally engaging people is part of the Portobello Group’s purpose, guiding our contributions toward building a more human and sustainable present and future.** We are a GLOBAL company with over **46 years of operation**, and our brand leads the Brazilian ceramic tile market segment, while also serving as a benchmark in Sustainability, Innovation, Architecture, and Design. Our story began in Tijucas (SC), but today the Group comprises four business units: **Portobello, Portobello Shop, Pointer, and Portobello America**. Here are some interesting facts about the Portobello Group: We are a publicly listed company on the **B3** (PTBL3\), exporting to over **70 countries**, and aligned with the United Nations’ Sustainable Development Goals (SDGs); In 2014, we launched Pointer, our **democratic design** brand, with its factory located in Marechal Deodoro (AL); In October 2023, we inaugurated our **first factory outside Brazil**. Portobello America is located in Baxter, Tennessee; Through Portobello Shop, we operate **163 stores** (company-owned and franchised) and are present in approximately **600 points of sale** nationwide via major market partners such as Cassol Centerlar, Balaroti, and Leroy Merlin; For seven consecutive years, we have been champions of the **Reclame Aqui Award**, attesting to our brand reputation and commitment to delivering the best customer experiences; PortobelloLovers are the main protagonists when it comes to **social impact**. We run initiatives such as the Volunteering Program, Environmental Ambassadors, and Diversity Ambassadors. *We care for and value our people, believing in their potential to evolve and transform the world for the better. Join this team!* **ATTENTION:** The positions posted on this page belong to the **Group’s Corporate Area and the Portobello unit**. If you wish to explore opportunities at our retail unit, Portobello Shop, please visit this Careers page. **\#SejaPortobello \#PortobelloLover \#PortobelloGrupo**