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Job Summary: Support ERP and integrated systems, ensuring availability and stability, and participate in functional projects with a focus on continuous improvement. Key Highlights: 1. Supporting and improving ERP and integrated systems 2. Participating in ERP and corporate system projects 3. Focusing on system stability and quality Join \#1MachadoMeyer! Here, we value our people and believe excellence results from hard work, dedication, and recognition of each employee’s unique contribution. Our team is committed and experienced, and our work continuously challenges us to deliver innovative, agile, and secure solutions. Want to know more about what it’s like to be part of our team? Visit: https://www.glassdoor.com.br/Vis%C3%A3o\-geral/Trabalhar\-na\-Machado\-Meyer\-EI\_IE1636842\.13,26\.htm **Responsibilities and Duties** * Support ERP and integrated systems, ensuring SLA compliance and service levels, with a focus on availability, stability, and quality; * Receive, log, track, and resolve incidents, requests, and enhancement demands related to ERP and integrated systems; * Support user departments and technical teams in system stabilization, identifying failures, analyzing impacts, and proposing process and systemic improvements; * Actively participate in ERP and corporate system projects, with a functional focus; * Perform troubleshooting, identifying root causes and implementing definitive problem resolutions; * Document known errors, recurring issues, and their respective solutions, contributing to reduced recurrence; * Collect and record user feedback to continuously improve services and systems; * Create, update, and maintain the knowledge base, technical procedures, user manuals, and guides; * Develop support and communication materials for users during environment changes, version updates, or new functionality rollouts; * Interact with vendors, internal teams, and other support staff to manage and track demands; * Conduct knowledge handovers to the Service Desk and other analysts, supporting standardized service delivery; * Guide and, when necessary, train users on system usage; * Ensure efficient service delivery, aiming for high user satisfaction levels. **Requirements and Qualifications** * Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related fields; * 2–4 years of experience in system/ERP support and maintenance; * Knowledge of service, incident, problem, and change management processes; * Experience with troubleshooting techniques and functional system analysis; * Technical English proficiency for reading documentation; * Strong communication skills, organizational ability, and capacity for teamwork; * Ability to manage deadlines, concurrent tasks, and urgent situations; * Experience in financial operations (billing, accounts payable, accounts receivable, accounting, taxation); * Experience with TOTVS Protheus or Oracle Fusion is a plus. **Additional Information** * Childcare Assistance. * Gympass. * Health Insurance. * Dental Insurance. * Profit-Sharing Plan (PPR). * Life Insurance. * Meal Voucher. * Transportation Voucher. Working to deliver legal intelligence goes far beyond a purpose built over our journey: it enables the development of innovative solutions aligned with market trends and makes business possible for our clients. For over 50 years, we have consistently built an environment that values people, respects diversity, and fosters professional recognition and development. After all, being \#1MachadoMeyer is what motivates us to deliver differentiated experiences and results. We stand out for our pioneering initiatives that have marked generations and brought significant changes to the country, with innovation as the main pillar ensuring the continuity of our successful history. Our commitment is to build lasting relationships based on a culture of commitment and collaboration, developing highly competent teams and continuously updating our knowledge.
