Order Management Assistant - PCD

Description

Job Summary: The professional will review and monitor pending orders, ensuring proper workflow, system integration, and resolution of discrepancies. Key Highlights: 1. Managing and monitoring the order workflow. 2. Resolving systemic issues and discrepancies. 3. Intermediate Excel and Microsoft Office Suite proficiency required. Main Responsibilities: * Review pending orders in the system, ensuring all departments involved in the workflow are handling cases appropriately and following up when necessary; * Monitor system integrations involved in the order workflow via the Pipeline Management Report, addressing identified issues; * Perform systematic product allocation in orders already integrated into the ERP; * Report progress on the order workflow to direct coordination; * Track order status updates across all systems and platforms in the order workflow, correcting potential discrepancies. Area of Responsibility: * Order Management. Specific Knowledge Requirements: * Intermediate Excel (VLOOKUP, HLOOKUP, SUMIF); * Preferred: conditional formulas and Pivot Tables; * Intermediate Microsoft Office Suite (Word, PowerPoint, Outlook). Skills and Competencies: * Organization; * Clear communication; * Teamwork; * Focus on internal customers. Work Model: Hybrid \- Tuesdays, Wednesdays, and Thursdays \- On-site / Mondays and Fridays \- Remote Benefits: * Meal or Food Allowance; * Transportation Allowance; * Pharmacy Card; * Extended Maternity and Paternity Leave; * Sul América Dental Insurance; * Sul América Health Insurance (co-payment); * PetLove; * Prudential Life Insurance; * Bebê Allied; Minimum Education Level: High School (Secondary Education)