Contract Management Supervisor

Description

GM Financial is the captive financing subsidiary and wholly owned subsidiary of General Motors, headquartered in Fort Worth, USA. We are a global provider of automotive financing solutions, with operations in North America, South America, and Asia\-Pacific. Through our long\-standing relationships with automobile dealers, we offer attractive retail financing options and leasing programs to meet the specific needs of each customer. In addition, we provide commercial lending products to dealers to help them finance and expand their businesses. At GM Financial, our team members define and shape our culture \- an environment that embraces new ideas, promotes integrity, and fosters a sense of community and belonging. Here, we do more than work \- we thrive. * Supervise the billing process for leasing contracts (monthly installments, additional services, adjustments, penalties, etc.) * Ensure correct issuance of invoices and tax compliance; * Monitor and ensure adherence to SLAs and service performance indicators; * Coordinate accounts payable, ensuring timeliness, cash flow control, and supplier relationship management; * Manage the customer contract lifecycle (onboarding, adjustments, renewals, and terminations); * Track and validate contractual adjustments (e.g., IPCA, IGPM, and area cost variations); * Lead and develop the operational team (analysts); * Monitor key performance indicators (KPIs): * Billing SLA; * Billing errors; * Average payment posting time; * Contract and amendment issuance SLA; * Resolve discrepancies with customers and internal departments; * Support internal and external audits; * Propose process improvements and automation (ERP). **QUALIFICATIONS \& EXPERIENCE** Bachelor\'s degree completed (Business Administration, Accounting, Economics, or related fields), experience with recurring billing and contracts (mandatory in B2B service leasing companies), knowledge of taxation (ISS, ICMS, withholdings), experience with accounts payable, advanced Excel skills, and team leadership experience. **SKILLS \& KNOWLEDGE** * Leadership and Team Management * Strong Customer Orientation * Analytical Ability * Organization and management of concurrent demands * Clear communication and interpersonal relationship skills * Problem solving and decision making * Proactivity and sense of priority * Effective reporting and presentation skills * Collaboration and teamwork * Resilience * Flexibility and ability to adapt to change Proactive profile oriented toward continuous improvement * **Brazil:** GM Financial is an equal opportunity employer. We do not discriminate against any applicant or employee based on race, color, age, sex, marital status, national origin, religion, sexual orientation, gender identity, veteran status, or disability. \#GMFJobs \#LI\-HQ1 \#LI\-Hybrid