USER SUPPORT AND SERVICE ANALYST - TEMPORARY

Description

Job Summary: Responsible for handling technical service requests, performing preventive and corrective maintenance, installing and configuring equipment, and providing IT user support. Key Highlights: 1. Multifaceted technical support and user assistance activities 2. Responsibility for IT operational infrastructure 3. Opportunity to apply knowledge in ITIL and project management About the Opportunity **USER SUPPORT AND SERVICE ANALYST** * Working hours: 09:00 AM to 06:00 PM, Monday to Friday (subject to change at the company's or client's discretion). Work address: Av. Auro Soares de Moura Andrade, 664 – Barra Funda – São Paulo / SP Employment type: CLT. Hiring conditions: TEMPORARY VACATION COVERAGE ️ What We Are Looking For: Education: Bachelor’s degree or postgraduate degree in IT; Computer skills: Advanced; Language: Portuguese and technical English; Experience: Core responsibilities (duties/tasks): Responsible for handling technical service requests related to telecommunications and IT, performing preventive and corrective maintenance. Operates Help Desk systems, registers and tracks service requests, and provides user support and guidance. Performs installation, configuration, and relocation of equipment (computers, printers, telephony), as well as hardware evaluation, inventory control, and spare parts stock organization. Executes backup routines, monitors equipment operation, and maintains operational infrastructure. Also responsible for process documentation, preparation of management reports, and control of systems such as printing and copying. Acts as liaison between departments, vendors, and technical teams, and may escalate service requests to remote support when necessary. Additionally, contributes to internal training, IT management support, and analysis of improvement needs, procurement requirements, and policies regarding technology resource usage and maintenance. Required Specific Knowledge, Certificates, and Certifications: Knowledge of best-practice work methodologies such as ITIL and GMUD. Knowledge of project management tools such as MS Project and MS Visio, and ticketing tools. What We Offer: Salary: R$2.509,51 (paid according to days worked); Meal allowance: R$32.00 per working day (20% PAT deduction); Transportation voucher (6% deduction); SESC membership; Life insurance; Health plan. GoGood; Minimum Education Level: Bachelor’s Degree