Senior Support and Infrastructure Analyst

Description

Job Summary: We are seeking a Senior Support and Infrastructure Analyst for a dynamic fintech, focused on ensuring a resilient, modern, and secure technological operation within a collaborative and innovative environment. Key Highlights: 1. Boost your career in a dynamic and innovative fintech 2. Collaborative and light environment where innovation is encouraged 3. Key contributor to resilient, modern, and secure technology **The Role:** Now is your chance to accelerate your career at one of the market's most dynamic fintechs! We are opening the position of Senior Support and Infrastructure Analyst. At CashMe, we believe in credit that transforms lives. You will be a key contributor to ensuring our technological operation remains resilient, modern, and secure. You will join a collaborative team in a light-hearted environment where innovation is encouraged and every individual matters. Let’s grow together! **Work Format:** Hybrid (2 days/week at headquarters). **Responsibilities:** * Provide Level 1 and Level 2 technical support with a customer focus, ensuring high productivity among employees. * Administer the Microsoft 365 suite and Azure AD (Entra ID), applying Conditional Access policies and Zero Trust Security principles. * Manage system access with and without SSO (365 suite, Dynamics 365, and others). * Manage the full lifecycle of assets (Hardware and Software), from acquisition and inventory to license optimization (FinOps). * Support the secure adoption and usage of AI tools such as Microsoft Copilot within the corporate environment. * Implement and manage devices (Windows/macOS/Mobile) via Microsoft Intune (MDM/MAM). * Automate infrastructure and access management routines using scripts (PowerShell). * Collaborate with the Information Security team to monitor endpoints and security suites in compliance with LGPD and regulatory requirements. **Requirements:** * Solid experience administering Microsoft 365 (Exchange, Teams, SharePoint) and Azure AD. * Proficiency in IT Asset Management and inventory tools. * Experience with Microsoft Intune for device and compliance management. * Technical knowledge of Endpoint Security (Microsoft Defender) and Multi-Factor Authentication (MFA). * Ability to automate tasks using PowerShell. * Familiarity with Networking (TCP/IP, DNS, VPN) and Cloud Infrastructure (Azure or AWS). * Technical English for documentation and support with global vendors. **Nice-to-Have Qualifications:** * Communication and Influence: Ability to clearly translate technical jargon for end users, with strong empathy in service delivery. * Analytical Thinking: Skill to diagnose complex issues and propose definitive improvements based on data. * Emotional Intelligence and Resilience: Calmness and clarity when handling critical incidents and high-velocity environments. * Assertive Communication: Ability to translate technical concepts into simple, impactful business language. * Ownership and Continuous Improvement: Constantly seeking new ways to optimize processes and reduce waste. * Microsoft certifications (MS-900, MS-102, or AZ-900). * Prior experience in fintechs or companies with agile culture.