Cotia Network Sys Admin Job Listings

Infrastructure Analyst – SRE (Senior)64877705144195120

**Open positions for those who want to transform businesses and their careers!** --------------------------------------------------------------------- ### **Desirable** AWS certifications (e.g., AWS Certified Cloud Practitioner). Knowledge of serverless architectures using AWS ECS/Fargate. Experience analyzing pentest reports to support developers and remediate infrastructure vulnerabilities. Knowledge of Java/JavaScript to better understand requirements between infrastructure and development teams. Familiarity with end-to-end testing tools such as Playwright. ### **Job Requirements** Requirements and Qualifications Completed or ongoing undergraduate degree in Information Technology, Computer Engineering, Information Systems, or related fields. Basic knowledge of cloud platforms, preferably AWS. Fundamental understanding of Linux/Windows operating systems. Knowledge or hands-on experience with Docker and orchestration concepts (Kubernetes is a plus). Familiarity with relational databases, specifically MySQL/PostgreSQL (basic operations, backups, restores). Basic knowledge of networking and information security. Ability to work collaboratively, strong communication skills, and proactivity. Willingness to learn and adapt to new technologies. Technical Requirements AWS EC2: Instance provisioning, system updates, availability monitoring. AWS SSM: Bulk actions for deployment automation and maintenance tasks. AWS EKS: Cluster provisioning, service updates, availability monitoring. Observability via Grafana, Loki, Prometheus, and AWS CloudWatch: log analysis, hardware metrics, alert creation/resolution. CI/CD processes via GitLab: pipeline updates/maintenance used for development and automation. Ability to modify the GitFlow when necessary and integrate new tools into the pipeline. IaC (Infrastructure as Code): Infrastructure provisioning using Terraform. ### **Your Responsibilities** We are seeking a Mid-Level Cloud Infrastructure Analyst with a DevOps/SRE focus—motivated and eager to learn—to join our technology team. The professional will assist in managing, monitoring, and maintaining our AWS cloud infrastructure, ensuring system availability, security, and efficiency. This is an excellent opportunity for those wishing to develop practical expertise in cutting-edge technologies such as AWS, Docker, and Kubernetes, while deepening knowledge of relational databases. Key Responsibilities Support monitoring and ensure availability of cloud services (AWS). Configure and maintain servers and other cloud resources (EC2, S3, CloudFront, RDS, etc.). Participate in implementing and managing containers using Docker. Collaborate on service orchestration with Kubernetes. Provide second-level support and perform troubleshooting for infrastructure- and application-related incidents. Support the development team in integrating applications with infrastructure services. Perform maintenance and troubleshooting of relational databases (MySQL/PostgreSQL). Document configurations and technical processes. Propose automation initiatives and continuous infrastructure improvements. Continuously enhance and modernize development pipelines via GitLab. ### **It’s important to remember that...** At UDS, we hire competent individuals who are eager to transform using their knowledge. This is independent of your region, age, ethnicity or race, religion, gender identity, or sexual orientation. Do your skills match this position? That’s all that matters. Do your profile and values align with ours? Join us to drive transformation.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Information Technology Analyst – Infrastructure64877705177602121

Indeed

Information Technology Analyst – Infrastructure

**Ready to take off with us?** We seek professionals who aren’t afraid to think outside the box, love working in teams, and understand that outstanding results stem from collective effort and strong relationships. We support those who wish to grow alongside us—with responsibility, creativity, and passion for what they do. **If this describes you, join us in building the future.** **Job Mission:** Responsible for contributing to the implementation and maintenance of Aena Brasil’s infrastructure and systems operational environments, aiming to deliver stable, reliable, and flexible services to support all airport operations processes. **Responsibilities:** Administer production environments; analyze problems; interact with users; resolve and manage incidents using an ITSM tool; implement projects together with client areas, users, consultants, and third parties, providing necessary data and information to meet requirements; conduct testing and environment validation according to established plans and procedures, recording occurrences; contribute to technological improvement and innovation by participating in feasibility studies for acquiring and implementing new systems and/or equipment; develop technical plans for improvements in internal and third-party technology environments, fully detailing functionalities and indicating appropriate tools and methodologies; define technical scope and metrics for improvements conducted by third parties through regular contact with suppliers and partners; ensure quality during the implementation of improvements in the production environment by analyzing incidents identified during testing and arranging for their correction; administer and monitor improvements under one’s responsibility in production, identifying deviations and/or opportunities; contribute to the company’s technological updates by conducting feasibility studies for new environments, researching suppliers, systems, and market applications; develop innovative solutions, provide user guidance, advise on alternatives, and lead studies; collaborate with clients in analyzing solutions and improving processes and systems; define IT Operational Instructions, design technical documentation for the installed technology environment, and support various types of incidents; validate and approve new solutions/topologies/proposals/projects; monitor Airport Construction Projects; execute, extract, process, and model data requested by the area manager; transform collected data into relevant information to support decision-making; develop Power BI dashboards with relevant information for teams; monitor area KPIs and present analyses to decision-makers. **Requirements:** Bachelor’s degree in Computer Engineering, Information Technology, or related fields. Postgraduate studies or an MBA will be considered a plus.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Microsoft Endpoint Infrastructure Analyst64877705030402122

Indeed

Microsoft Endpoint Infrastructure Analyst

An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in Cotia. FOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its customers' needs in the digital market. **Responsibilities:** Provide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Automate tasks and perform advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations. Previous roles such as IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid — Hybrid work model. * Candidates from Itapevi, Embu das Artes, Jandira, or Vargem Grande Paulista are also considered for this position. * Duration: Full-time * Working hours: To be determined.

Av. Catarina Etelvina Pedroso, 227 - Parque Bahia, Cotia - SP, 06717-125, Brazil

Negotiable Salary

Infrastructure Analyst Level 2 – On-site (Client-allocated)64877705079683123

Indeed

Infrastructure Analyst Level 2 – On-site (Client-allocated)

Position: Infrastructure Analyst Level 2 – On-site (Client-allocated) **Location:** On-site – **São Bernardo do Campo** – Client-allocated (via DBACorp) **Schedule:** Monday to Friday – 9:00 AM to 6:00 PM **Employment Type:** PJ (Individual Contractor) **About the Opportunity** We are seeking an **Infrastructure Analyst Level 2**, with a **generalist, proactive, and mature profile**, to work on-site at a DBACorp client. You will be responsible for IT environment support, incident resolution, and day-to-day technical assistance. **Responsibilities** Second-level infrastructure support; Analysis and handling of monitoring alerts; Support for scheduled maintenance activities (occasionally outside regular hours); Diagnosis and resolution of incidents on servers and network; Technical documentation of evidence and escalation to specialists when required. **Technical Knowledge** **Infrastructure / Servers** VMware (VM support, resource analysis); Basic administration of Linux and Windows servers. **Network / Security** VLANs, VPNs, network segmentation; Firewall rule interpretation (Fortigate). **Backup** Operation and failure analysis of Veeam Backup. **Corporate Services** Office 365 (users, permissions, policies); Corporate antivirus (e.g., Kaspersky); Interpretation of monitoring alerts. **Remote Access** Access validation focused on security and availability. **Education** Technical or undergraduate degree in IT-related fields (Networking, Systems, Computing); Certifications in infrastructure, virtualization, or networking are advantageous. **Interested candidates should send their resumes to**: canalrh@dbacorp.com.br or **apply directly via the job link on the Sólides portal.**

R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil

Negotiable Salary

Senior IT/Telecom Infrastructure Analyst64877705046017124

Indeed

Senior IT/Telecom Infrastructure Analyst

We are seeking a Senior IT/Telecom Infrastructure Analyst to support and evolve our IT infrastructure, ensuring high availability, security, performance, and resilience of on\-premises and cloud environments. If you take pride in serving, act with ownership, have the courage to make things happen, and are interested in joining a company that transforms people, apply now and become part of our journey! **\#febralovers** **Responsibilities and duties** * Administer and maintain **on\-premises** environments, ensuring stability, security, and performance; * Manage **Fortinet Firewalls (FortiGate)**, including security policies, VPNs, rules, and troubleshooting; * Administer **UniFi Wi\-Fi** environments, ensuring coverage, performance, and availability; * Manage and provide support for **CCTV** and **Access Control** solutions; * Monitor infrastructure, services, and applications using **Zabbix and Grafana**, creating alerts, dashboards, and performance analyses; * Administer **cloud** environments (AWS, Microsoft Azure, and DigitalOcean); * Administer **virtualization** environments (VMware and Hyper\-V); * Manage the lifecycle and refresh of infrastructure equipment; * Manage Telecom: Internet links, VoIP telephony, and mobile telephony; * Use and administer **GLPI** for incident management, asset tracking, contract management, and knowledge base; * Coordinate technical support activities, ensuring compliance with **SLAs** and operational best practices; * Generate, analyze, and present **performance indicators (KPIs)** and executive reports on infrastructure, support, and availability; * Propose and implement **continuous improvements** focused on optimizing infrastructure, system performance, and resilience of critical systems; * Document environments, processes, and technical standards; * Analyze critical incidents and define corrective and preventive action plans. **Requirements and qualifications** * Completed Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related Technology fields; * Solid foundation in IT infrastructure (on\-premises and cloud), networking, and advanced technical support; * Practical experience with cloud environments: AWS, GCP, and DigitalOcean; * Practical experience with GLPI for incident management, asset tracking, contract management, and knowledge base; * Experience generating performance indicator and KPI reports; * Strong troubleshooting capability in critical, high-availability environments; * Willingness to travel. **Preferred qualifications** * Certifications such as Fortinet, ITIL, AWS, or similar; * Experience with automation, scripting, or Infrastructure as Code; * Participation in infrastructure deployment for large-scale events. * Behavioral competencies * Analytical profile with results orientation; * Teamwork and strong sense of responsibility; * Ability to organize and prioritize tasks. **Additional information** As a PJ contractor, you will be entitled to vacation after 12 months of contract, and: * **TotalPass** * **Starbem** At **Febracis**, we believe in the power of transformative connections. We are not just a business school — we are a movement that inspires change and builds extraordinary stories. Our mission is simple yet grand: **to develop leaders, transform potential into results, and generate positive impact** **in the world.** We are people who believe that where limits exist, opportunities are born; that connection is essence, excellence is the path, and transforming lives is our greatest legacy. Being a **FebraLover** means living this every day. It means acting with integrity, having purpose behind every action, being the protagonist of your own story, and believing that success only makes sense when shared. If you also believe that work and purpose go hand in hand, then this is your place. **Come build an extraordinary world with us. Come be a FebraLover.**

Av. Dr. Álvaro Ribeiro, 489 - Jardim Deghi, Santana de Parnaíba - SP, 06502-181, Brazil

Negotiable Salary

Microsoft Endpoint Infrastructure Analyst - Alphaville64877704918274125

Indeed

Microsoft Endpoint Infrastructure Analyst - Alphaville

An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in Barueri (Alphaville). FOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its clients’ needs in the digital market. **Responsibilities:** Provide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Perform task automation and advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations. Previous roles such as IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position. **Desired Qualifications:** **Education:** Bachelor’s degree completed **Experience:** Relevant experience required **Compensation and Benefits:*** Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:*** Contract: Hybrid — Hybrid work model. * Candidates from Jandira, Carapicuíba, Itapevi, or Santana de Parnaíba are also considered for this position. * Duration: Full-time * Working hours: To be determined.

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary

Customer Support Analyst64877704598402126

Indeed

Customer Support Analyst

**Job Opening: Customer Support Analyst Level 1 and Level 2** ---------------------------------------------------- ### **Location:** Remote, with occasional on\-site visits to the client \- São Paulo capital ### **Working Hours:** Business hours (or as per shift schedule) ### **About the Position** We are seeking a **Customer Support Analyst Level 1 and Level 2** to provide user support, ensure system stability, resolve incidents, and deliver outstanding technical support. This professional will be responsible for both initial user assistance and technical analysis of more complex requests. ### **Key Responsibilities** * Provide user support via ticketing systems, email, phone, or chat; * Log, classify, prioritize, and track tickets in accordance with SLA; * Deliver **Level 1** support by resolving low\-complexity incidents; * Deliver **Level 2** support by analyzing and resolving medium\-complexity incidents; * Identify root causes and propose corrective and preventive solutions; * Provide support for corporate systems and internal applications; * Conduct testing, validation, and post\-fix follow\-up; * Escalate tickets to higher levels when required; * Document procedures, solutions, and recurring incidents; * Assist users and advise on best practices for system usage; * Interface with infrastructure, development, and vendor teams. ### **Requirements** * Bachelor’s degree completed or in progress in **Information Technology** or related fields; * Experience in technical support at **Level 1 and Level 2**; * Knowledge of **Service Desk / ITSM** tools; * Familiarity with **ITIL**; * Knowledge of operating systems: **Windows and/or Linux**; * Basic understanding of networking, access controls, and permissions; * Strong communication skills and analytical mindset; * Organized, with a problem\-solving focus. ### **Preferred Qualifications** * Experience in the Telecommunications area; * Experience in corporate environments or mission\-critical systems; * Knowledge of databases (basic queries); * Experience with environment monitoring; * Experience working in Agile environments.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Bilingual Technical Support Analyst64877704631297127

Indeed

Senior Bilingual Technical Support Analyst

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Service requests related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of clients’ platforms; and, when required, guiding and training users; * Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * **Requirements and qualifications** * Fluent English (**Mandatory**); * Level 2 (L2) / Field Service support; * Technical support for regular and VIP users, both in-person and remotely; * Support for videoconferencing equipment; * Desktop, notebook, and mobile device configuration and maintenance; * Knowledge of Office 365; * Knowledge of Outlook email configuration; password resets; * Knowledge of computer networking; * Network cable cleaning; * Hardware knowledge; * Support for legacy systems; * Knowledge of OS formatting; * Knowledge of Windows and Office Suite; * Knowledge of smartphones; * Knowledge of mobile devices; * User support; * Good teamwork skills; * Proactivity. **Working hours** * Monday to Friday, from 08:00 to 17:00 or from 09:00 to 18:00; * Employment type: CLT (Brazilian formal employment contract); 100% in-person (São Paulo, Berrini) **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, to encourage physical activity * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for language, technology, and online learning platforms** * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Mid-Level Infrastructure Analyst64877704615042128

Indeed

Mid-Level Infrastructure Analyst

With 28 years of experience in the Information Technology market, **MTP** is a multinational company with over 1,500 employees distributed across more than 11 locations worldwide, enabling us to foster professional growth and exchange. **MTP** is a leader in delivering IT services and solutions focused on *Quality Assurance*. We hold over 10 certifications, including *TMMI - Level 5*, the highest level in its category. Offering one of the broadest portfolios available, we deliver innovative and flexible solutions to help companies address their most complex challenges. We operate on projects in more than **21 countries**, such as Germany, the United Kingdom, Japan, Sweden, South Korea, Mozambique, Guatemala, Argentina, Chile, Peru, and others. **Responsibilities and Duties** * Administer and monitor infrastructure environments (physical servers, VMs, networks, firewalls, storage, backup, cloud); * Ensure high availability and continuity of critical services; * Perform advanced troubleshooting for infrastructure and network incidents; * Implement and maintain security solutions and system hardening; * Automate routines and processes (scripts, IaC, DevOps tools); * Manage and evolve public cloud environments (Azure, AWS); * Administer AD, DNS, DHCP, GPOs, LDAP, access policies, and device management via Intune; * Perform patching, updates, and asset lifecycle management; * Support corporate projects (migrations, upgrades, integrations); * Monitor performance and capacity, acting proactively; * Document architecture, procedures, and improvements; * Respond to security incidents; * Ensure compliance with standards such as ISO 27001 and LGPD. **Requirements and Qualifications** **Technical Requirements:** * Experience with Windows and Linux Server environments; * Network administration (TCP/IP, VLAN, VPN, DNS, DHCP, routing, firewalls); * Knowledge of virtualization (VMware, Hyper-V); * Experience with monitoring tools; * Cloud (Azure and AWS) and/or Containers (Docker, Kubernetes); * Automation and scripting (PowerShell, Bash or Python); * Backup & Recovery (Veeam, Azure Backup, etc.); * Knowledge of AD, LDAP, MFA and SSO; * Familiarity with Intune for endpoint management, policies, compliance, and MDM; * ITSM tools and ITIL best practices. **Preferred Qualifications:** * Knowledge of containers (Docker/Kubernetes); * Experience with IaC (Terraform, ARM, CloudFormation); * Certifications: Azure/AWS, ITIL, VMware, Fortinet, Cisco. **Additional Information** **Benefits:** * Health insurance; * Dental insurance; * Meal allowance; * Mobility allowance; * Culture allowance; * Education allowance; * Life insurance; * Mental Health and Well-being Program; * Childcare assistance; * Partner discounts. CLT employment contract, hybrid model (2 days/week), Paraíso region - SP The **MTP Group** is a Spanish multinational founded in 1997, with global expertise across the following sectors: * Quality Assurance (QA); * Automation; * Cybersecurity Performance; * Digital Transformation; * User Experience (UX); * DevOps; * Agile Development; * Big Data. Present in Brazil since 2007, MTP Brasil provides consulting, staffing, and training services supported by a dedicated professional team. Our proposal—integrated within the Digital Business Assurance environment—is based on three key pillars: * Deep expertise in quality assurance for IT systems and solutions; * Strong commitment to innovation and operational excellence; * Proven experience adapting to market changes and the growing role of technology in business processes. The MTP Group is headquartered in Madrid and maintains its own offices in Mexico City, São Paulo, Argentina, and the USA. It is a privately held company. **Mission, Vision and Values:** **Mission:** To create high-value-added services using innovative technological solutions. **Vision:** To deliver today the solutions envisioned for tomorrow. **Values:** **Excellence****...** Striving to exceed customer expectations. Treating customers with courtesy, respect, and genuine attention. Listening carefully to their needs and responding with relevant, accurate ideas. Providing solutions and suggestions that help customers resolve problems or achieve goals more efficiently and/or cost-effectively. **Transparency****...** Being honest, principled, and trustworthy in all actions. Being honest: telling the truth, avoiding deception or falsehood in all actions and words. Being principled: adhering to values and principles, even in difficult situations. Being trustworthy: being responsible, punctual, and meeting others’ expectations. **Transformation****...** Pursuing continuous evolution and improvement. Evolution: a process driving change from one stage to another. Improvement: refining existing elements to make them better and more efficient. **Performance****...** Acting effectively and efficiently to achieve effectiveness. Effectiveness: doing the right thing, focused on the objective. Efficiency: doing more with less. Effectiveness: the convergence of effectiveness and efficiency—achieving the best possible result in the best possible way. **Innovation****...** Prioritizing value delivery through creative solutions. The art of challenging the gravity of ideas. Creativity + Courage = The secret to rewriting the future.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Risk Engineering Analyst – Construction & Infrastructure64858373119618129

Indeed

Risk Engineering Analyst – Construction & Infrastructure

Description: Required: * Bachelor's degree in Civil Engineering * Prior experience in construction project monitoring: technical supervision, tender document analysis, schedules, budgets; * Practical experience in identifying problems and risks in construction projects: delays, supplier failures, schedule bottlenecks, technical issues; * Advanced Excel proficiency: for data analysis, budgeting, and KPIs; * Knowledge of MS Project, Primavera, or similar tools; * Availability for occasional travel; * Oversight of third-party contractor management. Desirable: * Knowledge of construction insurance, engineering risks, or claims is a plus but not mandatory; * Familiarity with EVM (Earned Value Management); * Experience with public construction tenders and auctions; * Experience in contract and subcontractor management. Pre-construction technical risk assessment for public works, including evaluation of tender documents, schedules (critical path), suppliers, and technical requirements prior to execution commencement; Monitoring of already-insured construction projects through technical site visits, application of performance indicators (e.g., EVM), and preparation of reports on progress and associated risks; Monitoring of KPIs: analyzing timelines, costs, and quality using earned value management tools to identify variances. Risk analysis: evaluating technical and operational risks of construction projects and proposing preventive measures. Support in claims cases: collaborating with the claims team to provide technical information, documentation, and evidence to assist case handling. Technical reports and opinions: consolidating data and presenting insights regarding project progress and related risks. Internal stakeholder coordination: liaising with engineering, claims, underwriting teams, and occasionally clients to ensure alignment. Improvement suggestions: proposing process adjustments and control enhancements based on analytical findings. 2512180202551924770

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Technical Support Analyst648583731517451210

Indeed

Technical Support Analyst

Description: What you need to have/know * Windows/Linux/Mac operating systems; * Service providers: Microsoft 365/Google Workspace; * In-person and remote user support for troubleshooting; * Technical support to users/systems and similar functions; * Hardware maintenance; * Log analysis and debugging. * Strong written and verbal communication skills; * Ability to multitask; * Ability to work independently and as part of a team; * Agility and proactivity. Nice-to-have * Handling, configuration, and operation of mobile devices (smartphones, tablets, TVs), printers, notebooks, peripherals (mouse/keyboard/USB drives/external HDDs); * Remote support using remote access tools; * Use of Microsoft Intune for software installation/uninstallation, scripts, adding/removing devices from groups, reviewing reports and errors; * Troubleshooting email, VPN, and network connections (Wi-Fi and wired); * Knowledge of file sharing and SharePoint; * Basic understanding of cloud file handling and backup; * Ideas for automating and designing processes; * Basic knowledge of developing scripts for mass solutions; * Best practices for security in support activities and internal processes; * Best practices for file and folder permissions; Your day-to-day will include * Providing technical support, performing detailed problem analysis, and developing effective solutions to ensure proper system functionality; * Supporting users; * Documenting procedures and internal controls; * Supporting issues on Windows machines, Android and iOS smartphones; * Packaging equipment for shipping; * Performing maintenance on notebooks and smartphones; * Asset management: smartphones, monitors, computers, etc.; * License management; * Updating the asset management system; * Updating, tracking, and creating tickets in the ticketing system; * Submitting and tracking infrastructure resource requests; * Implementing solutions, managing validations, and assessing business impact; * Organizing backup media and performing verifications in the physical environment of the data processing center; * Collaborating with security and audit teams; * Developing tools aimed at facilitating departmental activities; * Participating in client meetings, providing technical input, and analyzing products/licenses to deliver solutions. 2512180202551526771

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Infrastructure Analyst – IBM Sterling Focus648583730568981211

Indeed

Senior Infrastructure Analyst – IBM Sterling Focus

**Work Model:** Hybrid (2 days per week) **Location:** Alphaville – São Paulo **Key Responsibilities:** * Serve as administrator of the IBM Sterling B2B platform, Connect:Direct, SEAS, and * Control Center. * Serve as administrator of the Zena (Rocket) process automation platform. * Identify opportunities to improve the current environment’s architecture (B2B, Connect:Direct, SEAS, and Control Center), targeting performance, high availability, and disaster recovery. Knowledge base articles * Engage in problem management to resolve complex issues through * collaboration with partners **Required Qualifications:** * Document and update Standard Operating Procedures (SOPs) and * Engage in problem management to resolve complex issues through * Proficiency in IBM Sterling (B2B, Connect:Direct, SEAS, and Control Center). * Proficiency in job scheduler platform concepts (preferably Zena * (Rocket) or Control-M (BMC)). * Problem Solving: Strong problem-solving ability, with skills to diagnose and resolve IT issues. * Script development (Python, Shell, and Batch). **Desired Qualifications:** * Knowledge of Windows Server and Linux RHEL 9 operating systems. **Important:** **During the hiring process, salary expectations and preferred employment type (CLT or PJ) will be validated.** Job Type: Full-time CLT, Freelance / PJ Compensation: R$7.500,00 – R$12.500,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance Work Location: Hybrid remote work for Alphaville, SP Expected Start Date: 01/05/2026

Alameda Mamoré, 302-440 - Alphaville Industrial - Alphaville Res. Um, Barueri - SP, 06454-040, Brazil

R$7,500-12,500/year

Senior Infrastructure Analyst - Focus on Endpoint Administrator (Microsoft)648583730732831212

Indeed

Senior Infrastructure Analyst - Focus on Endpoint Administrator (Microsoft)

**Work Model:** Hybrid (2 days per week) **Location:** Alphaville – São Paulo **Key Responsibilities:** * Provide advanced support to resolve issues with the Microsoft Office Suite * on mobile devices, laptops, and tablets. * Collaborate with the Service Desk to resolve and escalate complex issues. * Document and update Standard Operating Procedures (SOPs) and knowledge base articles.interaction with vendors or change management initiatives for improvements.remote), to reduce incidents and enhance user experience. * Engage in problem management to resolve complex issues through * Identify opportunities to improve the current environment (office-based and * Enhance Windows Autopilot and Intune configurations. **Required Qualifications:** * Device Management: Proficient in Intune and Azure. * Collaboration Tools: Familiarity with the Microsoft 365 suite, including * Teams, SharePoint, and OneDrive. * Knowledge of Active Directory and Entra ID. * Scripting and automation workflow creation using PowerShell. * Troubleshooting: Strong troubleshooting skills, with ability to diagnose and resolve IT issues. **Preferred Qualifications:** * Preferred certification: Microsoft 365 "Endpoint Administrator Associate" **Important:** **During the hiring process, salary expectations and preferred employment type (CLT or PJ) will be validated.** Job Type: Full-time CLT, Freelance / PJ Compensation: R$7.500,00 – R$12.500,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Food voucher Work Location: Hybrid remote work for Alphaville, SP Expected Start Date: 01/05/2026

Alameda Mamoré, 302-440 - Alphaville Industrial - Alphaville Res. Um, Barueri - SP, 06454-040, Brazil

R$7,500-12,500/year

Indeed

IT Support Analyst I

JOB OPENING - IT SUPPORT TECHNICIAN I - PRODES Location: Jardim Pedro Goncalves, Taboão da Serra - SP Schedule: 09:30 to 18:30 - Monday to Friday. **What we are looking for:** Education: High school diploma with a completed technical degree in IT, or a completed or ongoing undergraduate degree in IT. Minimum 1 year of experience in the field. Flexibility regarding working hours. ️**Required Knowledge, Courses, and Certifications:** The candidate must possess **advanced knowledge of Microsoft Windows environments** (Windows 7 or later), including **hardware maintenance** and system configuration. Proficiency in **Active Directory**, **Office 365 and Office 2016 or later suite**, as well as familiarity with the **Modem Desktop MD-100 (Microsoft 365)** is required. Additionally, knowledge of **computer networks**, both wired and wireless—including **TCP/IP, encryption, and wireless network security**—is mandatory. Complementarily, **basic knowledge of Linux operating systems** and **basic English reading skills**, sufficient to understand technical documentation and support problem resolution, are expected. **Responsibilities:** The professional is responsible for providing **IT technical support**, performing **installation, configuration, and reconfiguration of equipment**, operating systems, and software used by end users—both on-premises and in the cloud. Conducts **incident analysis and diagnosis**, resolving issues independently or collaboratively with vendors and other professionals. Also carries out **installations of specific applications**, following defined procedures, and performs **basic checks of network infrastructure and cabling**. Furthermore, registers, tracks, and resolves tickets in **ticket management systems**, develops **technical procedures for resolving recurring incidents**, and keeps the **knowledge base updated**, contributing to standardization and continuous improvement of support services. What we offer: Salary: R$ 2.400,00 ️ Meal Allowance: R$ 30.00 per workday Transportation Allowance ️ GoGood Health Insurance ️ Life Insurance SESC Benefits Program **Do you fit the profile?** Minimum Education Level: Undergraduate Degree

R. Juazeiro, 47 - Jardim Record, Taboão da Serra - SP, 06780-050, Brazil

R$2,400/month

Infrastructure Analyst - Mid-Level648583728936971214

Indeed

Infrastructure Analyst - Mid-Level

**About IT UNIVERSE** We are a reputable IT company with over 15 years of history in the market. As an IT solutions integrator with a broad portfolio of products and services, we serve enterprises of all sizes and operate in Brazil, the United States, and Mexico. **What guides us?** * Happiness — Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and perform better at work. Happiness drives results. * Viewing our clients, partners, and colleagues as the primary drivers of project success and company growth. * Ethical relationships bring prestige and recognition—the greatest assets a company can possess. * We consistently deliver the best possible customer service experience. * Pursuing new technologies is an everyday effort. Keeping pace with market evolution is key to delivering excellence. **Responsibilities and Duties** * Providing on-site technical support for hardware and software equipment; * Applying ITIL practices and processes; * Knowledge of monitoring tools; * Knowledge of ITSM and incident management; * Knowledge of backup solutions; * Oversight and control of governance services, contracts, and third-party service providers; * Administration of TCP/IP, LAN, and WAN networks; * Management of file services and permissions; * Management of print and directory services; * Control and management of IT, telephony, and equipment assets; * Advanced troubleshooting of infrastructure incidents and performance issues; Level 2 and Level 3 support for critical incidents (e.g., internet outage from link provider); * Management of servers in hybrid environments; * Basic-level firewall support; * Support for Windows Server 2016/2019; * Telephony support, including dispatching technicians for telephone device replacement or configuration; * Support for software, applications, and legacy corporate systems (intermediate level, excluding specialized systems such as SAP, Oracle, etc.); * IMAC activities (Installation, Move, Add, Change, and Removal) for hardware and software; * Installation of approved software; * Support for production environments comprising desktops, monitors, notebooks, mobile devices, network devices, printers, scanners, plotters, VoIP equipment, WiFi, and video conferencing equipment; * Monitoring local communication, printing, and networked system services; resolving issues; and escalating incidents reported via monitoring systems, users, or vendors; * Maintaining confidentiality of sensitive and/or classified information documents; * Performing basic hardware, software, and telephone installations and configurations; * Performing preventive/corrective maintenance on IT equipment. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Computer Science, Computer Engineering, or related field; * Experience configuring and maintaining Cisco switches and Fortinet firewalls; * Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLAN, VPN, BGP, LOAD BALANCE, FAILOVER, WEB FILTER, PROXY; * Knowledge of operating systems: Windows Server 2012 through 2019, Linux CentOS, Debian, and Ubuntu; * Virtualization environments: VMware, Hyper-V, and Cloud (AZURE); * Backup tools: Veeam and CommVault; * Ability to troubleshoot network issues and prioritize incidents effectively; * Networking certifications such as CCNA, CCNP, Network+, or similar are welcome; * Proactive, dynamic, and flexible; * Intermediate English. **Additional Information** Health Insurance; Dental Insurance (Optional); Gympass / Wellhub (a health and wellness platform offering access to gyms and/or online workouts); Meal Voucher and Transportation Voucher—benefit card accepted by thousands of establishments; Pharmacy Benefit Program; Monthly 1:1 Feedback between leader and team member—to foster a transparent, high-performance culture. We discuss development and give/receive feedback to build lasting relationships; IDP — Individual Development Plan: jointly built by leader and team member to support professional growth; Training programs (individual and team-based); Leadership Development Program (LDP): encouraging the development of future leaders. A relaxed environment, colleagues who may become your friends, unlimited coffee, numerous benefits, inspiring leaders, and diverse training opportunities to advance your professional career. And there’s more! In addition to working at our headquarters, you’ll also have opportunities to work at our clients’ sites. ;)

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Infrastructure Support Analyst648437483111701215

Indeed

Infrastructure Support Analyst

Do you enjoy challenges, have an analytical mindset, and seek a company where **innovation, collaboration, and continuous learning** are part of daily routine? Then this position is for you! **Responsibilities:** * Customer support (via phone, WhatsApp, and ticketing system) * Corporate email * Printers * Daily-use applications * Office suite / Microsoft 365 * Resolution of low- and medium-complexity incidents * Basic computer assembly and maintenance * IP, DNS, Gateway * Remote access * User creation and password resets (Microsoft 365 / Active Directory) * Ticket registration and updates in the system * Escalation to Level 2 when necessary * Support for simple deployments and field activities (when requested) **Expected profile** * Strong communication skills * Organizational skills * Willingness to learn and grow * Proactivity * Teamwork * Focus on delivering solutions Employment type: Full-time CLT contract Salary: R$2,500.00 – R$2,600.00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Do you hold a Brazilian driver’s license (CNH) category B? If yes, do you regularly drive?

R. Prof. Antônio Rafael, 109 - Vila Virginia, Jundiaí - SP, 13209-060, Brazil

R$2,500-2,600/month

Junior Infrastructure Analyst648464438228511216

Indeed

Junior Infrastructure Analyst

We are **credsystem**. For over 20 years, we’ve created opportunities for you to achieve more and more. Side by side with those who make retail happen every day, we’ve become experts in your business. We cultivate relationships and pave the way for success—so you can get closer to your customers in a simple, open, and authentic way. We’re constantly **innovating**, seeking diverse solutions and offering new possibilities for retail—through agility, technology, and renewal, both internally and externally. Who said you can’t solve things simply while thinking big? Innovate by leveraging what you already know? Grow into the future while valuing the present? **Join us to make new achievements possible!** **Responsibilities and Duties** **What will your day-to-day look like?** * Monitor IT availability and performance (infrastructure, systems, IVR, networks, servers, cloud, and business applications). * Manage IT events and incidents. * Manage war rooms, escalations, and resolution engagement. * Create incident timelines. * Coordinate internal and external escalations (including partners). * Follow up on tickets, alerts, and emails. * Provide Level 1 technical support to customers/partners. * Execute production routines (production workflow). * Implement new production routines. * Support documentation and review of operational processes. * Monitor and execute GMUDs (Global Maintenance and Update Deployments). * Perform operational checklists and document shift handovers. **Requirements and Qualifications** **What do we expect from you?** * ITIL Foundation certification. * Empathy and customer service orientation. * Experience in IT environments (high availability). * Knowledge of IT monitoring and incident management. * Experience handling service tickets. * Bachelor’s degree in Business Administration or related fields. **Before anything else, know that you’ll stand out exceptionally well in our team if you have:** * ITIL v4 certification. * Experience with Zabbix, Grafana, and/or Dynatrace. * Experience in financial institutions. * Knowledge of OCI (Oracle Cloud). * Intermediate knowledge of Control-M. **Additional Information** Company located in Alphaville – Barueri **On-site Work Model** We’re always focused on delivering the best experience for our Credsysters: **Learn a bit more:** Meal and food allowance. Health insurance (for you and your dependents). Dental insurance (for you and your dependents). Two monthly psychological counseling sessions (at no cost). Two monthly nutritionist consultations (covered by Credsystem). Gympass (to support your health and wellbeing). Wellbeing Moment (weekly massage sessions to help you stay relaxed). Life insurance. Variable compensation, based on your position and goal achievement. University tuition discounts (to advance your career further). Language school partnership (to develop and enhance your second language skills). Birthday day-off. Payroll-deducted loans. Transportation allowance, shuttle service, or parking. Childcare assistance. SESC benefits. Who said you can’t solve things simply while thinking big? Innovate by leveraging what you already know? Grow into the future while valuing the present? We are **credsystem**. For over 20 years, we’ve created opportunities for you to achieve more and more. We cultivate relationships and pave the way for success—in a simple, open, and authentic way. We work every day to make new achievements possible—and we want you by our side on this journey! **Let’s explore our opportunities?**

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary

Infrastructure Analyst Nr1 - Downtown648463095971851217

Indeed

Infrastructure Analyst Nr1 - Downtown

Human Resources Consulting is seeking an Infrastructure Analyst Nr1 professional in São Bernardo do Campo (Downtown). Valor Potencial is a company focused on developing innovative solutions to maximize business performance. Its objective is to help companies identify and leverage their growth potential. **Responsibilities:** Configuration of WIFI equipment. Functional testing, connectivity testing, registration, and login of WIFI equipment. Maintenance of WIFI equipment. Rollout of WIFI equipment on buses, terminals, or bus stops. Electrical testing of wiring harnesses, fuse holders, and fuses. Installation of WIFI equipment on buses or terminals. Assembly and maintenance of racks, controllers, antennas, and cable TV outlets. Photographic as-built reporting. Installation of network links with fixed-line and radio telecommunications providers. Supervision, cabling, and installation of infrastructure. Technical visits for project deployment and maintenance. Structured network maintenance. Heatmap generation. Hotspot monitoring. Internal system usability. **Desired Qualifications:** **Education:** Completed technical program **Experience:** Prior experience required **Compensation and Benefits:** * Salary: BRL 2,245.00 * Meal allowance * Transportation allowance * Laptop **Additional Information:** * Employment type: Full-time, on-site * Work schedule: Full-time * Working hours: To be determined.

R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil

R$2,245/month

Senior Infrastructure Analyst (JIRA Service Desk focus)648454458676511218

Indeed

Senior Infrastructure Analyst (JIRA Service Desk focus)

Description: It is highly important that you have and/or know: * Proven solid experience with the JIRA Cloud platform and JIRA Service Desk; * Completed undergraduate degree in fields such as Information Technology, Computer Engineering, or related disciplines; * Experience in IT infrastructure with a focus on ITSM solutions. Knowledge of: * Microsoft 365 (Exchange, SharePoint, Teams); * Azure (resource management, networking, backup, and security). Desirable Qualifications: * ITIL v3 / ITIL 4. Experience with: * Development of process and routine customizations on the Atlassian platform; * Hybrid environments (on-premises + cloud); * PowerShell scripting for task automation; * Technical English for reading and understanding documentation. The role’s challenges include: * Managing, administering, and developing workflow solutions using JIRA and JIRA Service Desk; * Implementing, configuring, and maintaining workflow processes for other departments; * Supporting digital transformation initiatives, cloud migration, and hybrid environment modernization; * Preparing technical documentation, license consumption reports, and compliance assessments; * Participating in infrastructure architecture, capacity, and availability planning; * Monitoring environments using tools compatible with the platform; * Providing Level 3 support for incidents related to the Atlassian environment; * Promoting best practices in information security and software compliance. 2512160202201867930

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

INFRASTRUCTURE ANALYST LEVEL 1648454456638741219

Indeed

INFRASTRUCTURE ANALYST LEVEL 1

WIFI equipment configuration; Functionality, connection, registration, and login tests for WIFI equipment; Maintenance of WIFI equipment; Rollout of WIFI equipment on buses, terminals, or bus stops; Electrical testing of wiring harnesses, fuse holders, and fuses; Installation of WIFI equipment on buses or terminals; Assembly and maintenance of racks, controllers, antennas, and cable TV outlets; Photographic report – As-built Installation of links with fixed-line and radio telecommunications providers; Supervision, cabling, and infrastructure installation; Technical visits for project implementation and maintenance; Structured network maintenance; Heatmap generation; Hotspot monitoring; Usability of internal systems. Employment type: Full-time CLT Salary: R$2,245.00 per month Benefits: * Medical assistance * Meal voucher * Transportation voucher Selection questions: * Availability to work night shifts (weekdays) and occasional travel, weekends, and holidays? * Valid driver’s license? * Academic or technical background in IT, PC/notebook/server support, and basic networking knowledge? * Easy access to the neighborhood – Jd. Silvina

R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil

R$2,245/month

INFRASTRUCTURE ANALYST N1648454456270111220

Indeed

INFRASTRUCTURE ANALYST N1

WIFI equipment configuration; Functional testing, connection, registration, and login of WIFI equipment; Maintenance of WIFI equipment; Rollout of WIFI equipment on buses, terminals, or bus stops; Electrical testing of wiring harnesses, fuse holders, and fuses; Installation of WIFI equipment on buses or terminals; Assembly and maintenance of racks, controllers, antennas, and cable TV outlets; Photographic report – As-built Installation of links with fixed-line and radio telecommunications providers; Monitoring, cabling, and infrastructure installation; Technical visits for project implementation and maintenance; Structured network maintenance; Heatmap generation; Hotspot monitoring; Usability of internal systems. Employment type: Full-time CLT Salary: R$2,245.00 per month Benefits: * Medical insurance * Meal vouchers * Transportation vouchers Selection questions: * Availability to work night shifts (weekdays) and occasional travel, weekends, and holidays? * Valid driver’s license? * Academic background in IT or technical fields, PC/notebook/server support experience, and basic networking knowledge? * Easy access to the Porto da Igreja neighborhood, Guarulhos?

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

R$2,245/month

Senior Infrastructure and Systems Analyst (Protheus)648454455022101221

Indeed

Senior Infrastructure and Systems Analyst (Protheus)

**Nice to meet you—we’re Evertec!** Evertec is a company specialized in **technology for the financial sector**, with over 27 years of experience and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners—fostering a more connected and accessible ecosystem. Requirements: The **TSI department** is responsible for supporting and maintaining internal systems, mapping business processes, and governing systems. We are seeking a **Senior Infrastructure and Systems Analyst (Protheus)** to join our team at Brazil’s largest software development company specializing in financial-market products—where we believe technological innovation inspires progress. **This role will be responsible for:** * Supporting Protheus in the Tax, Fixed Assets, Fiscal Ledger, Accounting, HR, and My HR modules; * Developing new routines in ADVPL; * Implementing new Protheus features, routines, and versions; * Gathering requirements from end users; * Supporting monthly closing activities; * Monitoring daily routines. **To be a \#match for this position, candidates must meet the following mandatory requirements:** ***(describe here in detail)*** * Completed undergraduate degree; * Experience developing in Protheus HR and Accounting modules; * ADVPL development experience; * Interaction with internal customers to understand and resolve issues. IMPORTANT: This opportunity is for hybrid work at Evertec Brasil’s offices in São Paulo. Benefits **So, does this resonate with you? Here’s what you’ll find here beyond a dynamic environment:** * Meal or food allowance; * Flexible benefit (Flash); * Health insurance; * Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Live Psychology program; * Dental insurance; * Childcare allowance; * Support for children with special needs; * Fertility treatment support; * Extended maternity and paternity leave; * Transportation allowance or Home Office allowance (for remote contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Casual dress code (“Just Dress”); * Birthday day off; * BECA (education incentive program); * PPR or bonus—based on goal and performance achievement. We value **diversity**, recognizing that varied ideas and perspectives truly enrich us. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

Cloud Support Analyst

Job Description: We believe in the transformative power of technology and its ability to contribute to building a more diverse and inclusive society. As the largest Brazilian technology company, we are committed to a diversity and inclusion policy and program aimed at fostering an ecosystem that is increasingly representative, respectful, and welcoming. Responsibilities and Duties * Provide support for customers’ Cloud environments via TOTVS channels, resolving low-complexity infrastructure-related requests; * Review and classify tickets, as needed, according to the appropriate category and defined processes, ensuring achievement of established targets; * Record customer requests with all necessary evidence and details, ensuring traceability and communication among stakeholders; * Analyze tickets opened by customers, reclassifying or categorizing them according to documented departmental procedures to ensure proper alignment of the request; * Provide updates on the status of requests upon request, via available support channels (phone, email, or system); * Escalate unresolved requests or incidents to the next level after exhausting all possible solutions within the timeframe estimated by Coordination, thoroughly documenting executed actions and obtained results; * Contribute to achieving individual performance indicators (e.g., productivity, customer satisfaction) and team goals, adhering to established procedures and standards for the Cloud environment; * Alert Coordination and leadership regarding potential risks or critical situations affecting customers, logging tickets per internal departmental procedures. Requirements and Qualifications * Bachelor’s degree completed or in progress in Information Technology or related fields. * Basic administration of environments related to the TOTVS product; * Basic knowledge of IT infrastructure and data centers; * Basic knowledge of public cloud infrastructure; * Basic knowledge of automation tools. 2512170202551922008

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Support Analyst (PROTHEUS)648446278963221223

Indeed

Senior Support Analyst (PROTHEUS)

**Senior Support Analyst (PROTHEUS)** ======================================== TOTVS | São Paulo - SP | Remote Job Description We believe in the transformative power of technology and its ability to contribute to building a more diverse and inclusive society. As Brazil’s largest technology company, we are committed to a diversity and inclusion policy and program designed to foster an increasingly representative, respectful, and welcoming ecosystem. Responsibilities and Duties * Provide support to Cloud customers’ environments via TOTVS channels, resolving low-complexity infrastructure-related requests; * Review and classify tickets, when necessary, according to the appropriate category and defined processes, ensuring achievement of established targets; * Log customer requests with all required evidence and details, ensuring traceability and communication among stakeholders; * Analyze tickets opened by customers, reclassifying or categorizing them as per documented departmental procedures to ensure proper alignment of the request; * Provide updates on request status upon request, via available support channels (phone, email, or system); * Escalate unresolved requests or incidents to the next level after exhausting all possible solutions within the timeframe estimated by Coordination, thoroughly documenting executed actions and achieved results; * Contribute to achieving individual performance indicators (e.g., productivity, customer satisfaction) and departmental goals, following established procedures and standards for the Cloud environment; * Alert Coordination and leadership regarding potential risks or critical situations affecting customers, logging tickets per internally defined departmental procedures. Requirements and Qualifications * Completed or ongoing Bachelor’s degree in Information Technology or related fields. * Basic-level administration of TOTVS product environments; * Basic-level Infrastructure and Datacenter knowledge; * Basic-level Public Cloud Infrastructure knowledge; * Basic-level Automation Tools knowledge. Desired Qualifications * ITIL Foundation (Information Technology Infrastructure Library) certification is desirable. Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits * TOTVS Network University: A corporate university offering free content and certifications for all employees; * +Saudáveis Program: Supports each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being; * +Vantagens Program: Latin America’s largest discount network, exclusively for our employees; * +Cuidado Program: Personal support program for employees and their families, providing guidance across multiple specialties including psychology, social work, and pet consulting; * Einstein Conecta: Free online medical consultation service provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle buses serving select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing rooms; * Life insurance; * Childcare allowance; * Private pension plan; * Office spaces designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company If you’re a kind person who loves learning and is passionate about results, you’re in the right place! As Brazil’s largest technology company, we aim to build an ever-stronger ecosystem composed of individuals who embrace innovation and believe in collaboration to make a difference! Here, you’ll find a dynamic environment that celebrates diversity, promotes inclusion, and constantly strives for outstanding results! We believe in the transformative power of technology and its capacity to help build a more diverse and inclusive society. Therefore, we uphold our diversity and inclusion policy and program to ensure an increasingly representative, respectful, and welcoming ecosystem. #DareAndTransform #BeTOTVS

Av. Braz Leme, 1000 - Casa Verde, São Paulo - SP, 02511, Brazil

Negotiable Salary

Senior IT Analyst – IT Infrastructure648445544879371224

Indeed

Senior IT Analyst – IT Infrastructure

Imagine working at an institution with over 60 years of history, 40 school units spread across Brazil, and a mission to deliver quality education to socioeconomically disadvantaged regions—empowering our students to dream of a better future. Our job openings are open to all individuals, regardless of their characteristics or particularities. Apply to this or other available opportunities on our careers page. If you know someone who fits the profile, share this job posting or our careers page. Join our team. Only education transforms! **As a Senior IT Analyst – IT Infrastructure, your challenges will include:** Monitoring SLA compliance, alerting on deviations, and proactively addressing recurring or structural issues; Participating in internal and external meetings, committees, and executive presentations, supporting leadership with structured materials and analyses. Researching emerging technologies to propose new possibilities; Internally developing projects and/or managing vendors; Proposing improvements to processes that can be automated or transformed; Knowledge of applying security patches to servers and workstations at scale; Experience with Windows Server operating systems; Experience with Active Directory, DNS, DHCP, ADFS, and Group Policy Objects (GPOs); Experience administering Microsoft Office 365 environments; Experience administering Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune; Activities involving log analysis, performance monitoring, environment health assessment, and troubleshooting; Technical interface coordination with vendors and other departments; Creating and maintaining documentation and procedures; Managing the asset lifecycle, ensuring control over equipment and licenses; **Benefits:** Transportation Allowance, Meal Voucher, Food Allowance, Medical Assistance, Dental Assistance, Life Insurance **Required Qualifications:** **Working hours:** 8:00 AM to 6:00 PM. **Essential requirements:** Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields; Knowledge of the ITIL framework; Root cause analysis capability and ability to implement preventive solutions; Excellent communication and stakeholder engagement skills—both internally and externally; AZ-104 certification – Microsoft Azure Administrator; PowerShell scripting experience; Willingness to work fully onsite. **Desirable qualifications:** MD-102 certification – Endpoint Administrator; ITIL 4 Foundation and ServiceNow certifications; Experience with automation, observability, and service management tools; **About the company:** Founded in 1956 with the goal of promoting inclusion and social development, Fundação Bradesco has provided free, high-quality education to thousands of people.

R. São Maurício, 660 - Jardim das Flores, Osasco - SP, 06110-250, Brazil

Negotiable Salary

Cloud Infrastructure Analyst II (1)648441897873941225

Indeed

Cloud Infrastructure Analyst II (1)

Job Description: Responsible for leading ERP MODA Cloud migration projects with clients, ensuring migration quality and success by planning, executing, and coordinating the necessary resources to meet deadlines and deliverables for TOTVS MODA CLOUD clients. Responsibilities and Duties * Validate new integrations with third-party software; * Assess and develop technical solutions during client migration assessments; * Deliver environments through onboarding (welcome package), technical documentation (technical book), and support structure; * Monitor implementation project statuses with service teams; * Lead, plan, and execute technical activities for migration projects; * Monitor and ensure operational stabilization for clients after go-live; * Implement continuous improvement initiatives to enhance migration process efficiency; * Execute service transition of projects to Segment Operations; * Provide technical support to clients during ERP MODA testing and validation plans. Requirements and Qualifications * Education: Bachelor’s degree completed. * Technical knowledge of DNS, DHCP, TCP/IP, Internet, FTP, and Web Server services; * Solid technical knowledge of client/server ERP systems; * Experience providing infrastructure and internet support; * Technical knowledge of multi-tier applications (client/server/database); * Basic understanding of project management (scheduling, status reporting, and tracking); * Must reside in São Paulo or Maringá/PR. 2512130202201861795

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior IT Infrastructure and Support Analyst648437483591701226

Indeed

Senior IT Infrastructure and Support Analyst

Description: Desired Experience: * Completed Bachelor's degree in Computer Science or related fields; * Advanced knowledge of MECM/SCCM and Microsoft Intune; * Proficiency in automation using PowerShell and VBScript; * Solid foundation in IT infrastructure, system architecture, networking, and advanced technical support. Skills and behaviors that make a difference: * Initiative: Ability to act proactively, anticipate needs, and propose solutions before problems arise; * Strong communication: Ability to convey information clearly and concisely, ensuring mutual understanding across departments and hierarchical levels; * Problem-solving: Competence to analyze complex situations, identify root causes, and implement effective solutions promptly; * Teamwork: Ability to collaborate effectively with diverse individuals, fostering integration and synergy to achieve common goals. In this role, you will be responsible for: * MECM/SCCM Management: i. Planning and executing Windows and Office deployments; ii. Creating and maintaining packages, applications, collections, and task sequences; iii. Customizing and maintaining corporate Windows 10/11 images; iv. Advanced configuration of Discovery, Boundaries, Client Settings, and Distribution Points; v. Developing custom reports and queries via SQL Server for inventory and compliance. * Microsoft Intune Administration: i. Managing compliance and access policies; ii. Configuring Update Rings and Autopatch for update control; iii. Automated provisioning via Windows Autopilot; iv. BitLocker administration for data encryption and security; * Software License Administration: i. Microsoft 365 license administration; ii. Licensing for Adobe and Corel software suites; iii. IBM SPSS. * Security and Compliance: i. Applying vulnerability patches to workstations and servers (Windows and Linux); ii. Ensuring use of approved software and compliance with internal and external audits; * Automation and Scripting: i. Writing PowerShell and VBScript scripts to automate processes. * Other Relevant Knowledge: i. Windows Client and Server (installation, configuration, and maintenance); ii. Supporting tools: WSUS, MDT, WDS, KMS Server; iii. Experience with security policies (GPO) and endpoint governance. 2512120202501915653

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Network Support Analyst648437483269131227

Indeed

Senior Network Support Analyst

* At Vivo Vita, we have a passion: transforming the lives of our employees so their work experience is unique! * We seek to transform talent into results, creativity into practice, and expectations into reality within a collaborative, flexible, integrated, and people-focused work environment! * We are committed to providing our employees with cutting-edge technology and training to enhance their technical and behavioral skills. * Knowledge of SD-WAN and network security solutions. **Responsibilities and Duties** * Complete Degree in Technology * Fluent English * Minimum of 5 years of experience in network operations, with focus on SD-WAN and security. * Relevant certifications (CCNP, CCIE, CISSP) are preferred. **Requirements and Qualifications** * Complete Degree – Systems Development, Computer Networks * Experience in network routine automation using Netmiko or Paramiko. * Security concepts, system logging, and monitoring. * Programming Languages * Python (advanced level) * JavaScript (advanced level) * Preferred: * SQL * Bash/Shell Script * Networks and Infrastructure * Visualization and BI Tools * Preferred: * Power BI – building and maintaining dashboards and analytical reports. * Streamlit – for creating customized visualization solutions. * Knowledge of TCP/IP networks, SSH, SNMP (preferred) **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Health and dental insurance (extendable to dependents); * Life insurance; * Birthday day off; * Profit-sharing program (PLR); * Private pension plan; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve is steep. We are **Vivo Vita**, an integrator of services and solutions within the **Telefónica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes connectivity, mobility, collaboration, video, automation, data center, and virtualization solutions, as well as advanced services, consulting, and managed services to ensure the availability of the most complex technological environments; Join Vivo Vita!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

IT Support Analyst [JUNDIAI]648437481521951228

Indeed

IT Support Analyst [JUNDIAI]

You will be responsible for remote and on-site support, installation, configuration, customization, and management of computer resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve, both reactively and proactively, potential issues with IT equipment; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment; * Perform fieldwork to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve problems related to network outlets; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support physical troubleshooting of LAN, WAN, and WLAN in a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and components supplied and funded by the CONTRACTOR, provided such equipment is outside its warranty period. * Install, update, and configure antivirus security systems and supported operating systems (OS), currently Windows and Chrome, and any other OS; * Configure and install software on computers, laptops, and tablets; * Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations involving computers, printers, peripherals, and accessories within the respective DE (Department/Division) and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions such as backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve technical problems, failures, and non-conformities presented by computer resources (hardware and software) either in use or during integration; * Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers under active warranty. Requirements * Completed bachelor’s degree * Experience in remote and on-site IT support * Availability to use personal vehicle

Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil

Negotiable Salary

Infrastructure and Support Analyst648437479143711229

Indeed

Infrastructure and Support Analyst

Description: * Bachelor's degree in Information Technology, Computer Science, Information Systems, or related fields; * Knowledge of Jira ITSM, SAP, Active Directory (AD), Azure, SCCM, and Intune; * Knowledge of Windows, Linux, and Mac operating systems; * Experience in hardware maintenance and software installation/configuration; * Basic knowledge of networking and Microsoft local network environments; * Familiarity with Android and iPhone smartphone operations; * Knowledge of Office 365 collaboration environments; * Must have easy access to the Itaim Bibi region — South Zone of São Paulo. * Assist users with questions and issues related to equipment and software; * Perform formatting, installation, updating, and uninstallation of software, applications, and operating systems; * Respond to service requests and maintain up-to-date service request and asset inventory systems (ITSM Jira); * Remotely connect to employees' computers to resolve issues, install or remove software and applications (TeamViewer); * Package and ship equipment—including laptops, monitors, and peripherals—to remote employees; * Receive equipment, inspect its condition, and update the asset inventory; * Perform minor repairs and replace basic components. * Request purchases and manage inventory and storage of supplies and equipment. * Participate in daily and weekly departmental meetings and events. 2512140202201862471

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary