Job Summary: A professional for direct customer contact, focusing on retention, negotiation, need identification, and presentation of strategic solutions to maintain customer loyalty and preserve the customer portfolio. Key Highlights: 1. Focus on customer retention and negotiation. 2. Identification of needs and overcoming objections. 3. Support in maintaining and preserving the customer portfolio. The company seeks a Retention Analyst in São Paulo (Barra Funda). **Responsibilities:** Conduct direct customer contact with a focus on retention and negotiation processes. Thoroughly identify customer needs and address objections raised by customers. Present strategic solutions and service benefits to maintain customer loyalty. Actively support the maintenance and preservation of the company's customer portfolio. Fully manage the retention process flow according to operational guidelines. Previous experience as a Customer Retention Specialist, Loyalty Analyst, Retention Coordinator, or Customer Experience Analyst may indicate alignment with some of the activities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 1\.621,00 * Employee Discounts * Transportation Allowance * Medical Assistance * Dental Assistance * Life Insurance * Daycare Assistance * Career Development Plan Performance-based bonus. **Additional Information:** * Contract: Permanent \- On-site. * Duration: Full-time * Schedule: Monday to Friday, from 09:50 to 18:12\.
João Silva
Indeed · HR
João Silva
Indeed · HR
