Customer Support Intern

Description

Job Summary: At Factorial, we are seeking a Customer Support Intern passionate about solving problems and helping customers succeed—serving as the company’s voice and ensuring top-tier support. Key Highlights: 1. Empathetic communication and agile problem resolution for customers. 2. Internal collaboration and continuous learning about the software. 3. Participation in projects to optimize customer experience. **Hi!** At **Factorial**, we’re looking for a new **Customer Support Intern** to join our Customer Experience team. If you’re passionate about solving problems and helping customers succeed, this opportunity is for you! **Are you ready to take on this challenge?** The Role In this internship, you’ll be Factorial’s voice to our customers, ensuring they receive the best possible support: * **Empathetic Communication:** Assist in effective communication with our customers across support channels, ensuring a positive and welcoming journey. * **Problem Resolution:** Receive and analyze requests, helping resolve questions and technical issues promptly while adhering to our response time commitments (SLA). * **Data-Driven Culture:** Contribute to monitoring KPIs and reports, helping identify areas where we can improve our service. * **Internal Collaboration:** Work closely with Product, Customer Success, and Tech Support teams to bring customer needs to the heart of the company. * **Continuous Learning:** Dive deep into how our software works to become an expert capable of delivering the best solutions. * **Special Projects:** Participate in initiatives aimed at optimizing customer experience and internal team operations. Your Profile * **Education:** Currently enrolled in an undergraduate program (starting from the 2nd semester) in Data Analytics, Business Administration, Communications, or related fields. * **Communication:** Excellent written and verbal communication skills (English is considered a plus). * **Investigative Mindset:** Ability to gather details, identify root causes of problems, and mediate conflicts diplomatically. * **Attitude:** Positive, proactive posture and commitment to final delivery. * **Organization:** Ability to handle multiple tickets and projects simultaneously while remaining calm under pressure. * **Empathy:** Exceptional interpersonal skills and passion for helping people. Benefits You’ll Enjoy * Health and dental insurance * Meal allowance * Remote work allowance * Wellhub/Totalpass * In-company language classes * A safe, multicultural, and genuinely friendly environment About Us and Our Mission Factorial is an HR software startup founded in 2016. Our mission is to help small and medium-sized enterprises automate workflows and make better decisions through data. With over 1,000 team members and headquarters in Barcelona, we serve customers in more than 60 countries. **Diversity is part of our culture.** We have people from over 25 nationalities and are committed to building an inclusive environment for all identities. **Note about the application process:** Feel free to apply in the way most comfortable for you (e.g., resume with chosen name, pronoun usage, etc.). At Factorial, we encourage people of all identities to join us! **We \#betonpeople** **Want to see how Factorial is growing and innovating?** Check out the latest news here and stay up to date!