Cloud Operations Analyst

Description

**What we are looking for:** A professional to operate and monitor Cloud environments, with a focus on Observability, incident management, and support for critical operations. The role involves executing operational procedures, monitoring SLAs, and contributing to the stability, security, and governance of cloud environments. **Responsibilities:** * Monitor AWS and Azure cloud environments continuously on a 24x7 basis using Observability tools; * Identify, classify, and log incidents, requests, and problems in ITSM tools; * Execute pre\-defined runbooks and operational procedures to resolve incidents; * Perform initial incident triage, collecting evidence, logs, and information for escalation to Level 2 support; * Track the lifecycle of tickets, ensuring adherence to established SLAs; * Initiate service requests with external vendors when required; * Document all actions and activities performed during support engagements; * Support the execution of planned changes (GMUDs) per technical guidance; * Conduct structured handovers at the end of each shift; * Communicate critical events according to the escalation matrix to relevant stakeholders; * Contribute to the technical knowledge base and propose process improvements; * Ensure compliance with security, governance, and regulatory requirements specific to the financial sector. **Mandatory Requirements:** * Experience in IT operations, NOC, technical Service Desk, or Cloud Operations; * Basic to intermediate knowledge of cloud platforms (AWS and/or Azure), including compute, networking, storage, and identity services; * Familiarity with monitoring and Observability tools such as Dynatrace, Zabbix, Grafana, CloudWatch, or similar; * Knowledge of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewalls, load balancers); * Basic knowledge of Linux and Windows Server operating systems; * Experience with ITSM tools such as ServiceNow or Jira Service Management; * Understanding of ITIL practices (incidents, requests, problems); * Ability to follow runbooks and operational procedures with discipline and attention; * Strong written communication skills and ability to produce technical documentation; * Availability to work on a 24x7 rotating shift schedule; * Currently pursuing a Bachelor’s degree in Technology, Computer Science, or related fields; * **100% on\-site work in São Paulo, night shift.** **Preferred Qualifications:** * + AWS Certified Cloud Practitioner (CLF\-C02\) or Microsoft Certified: Azure Fundamentals (AZ\-900\) certification; + ITIL v4 Foundation certification; + Networking certifications (Cisco CCNA, CompTIA Network\+) or Linux certifications (LPI Essentials, LPIC\-1\); + Experience in regulated financial sector environments (BACEN, LGPD); + Basic scripting knowledge (Bash, PowerShell, or Python); + Familiarity with AI tools applied to operations; + Prior experience in 24x7 mission\-critical operations; + Intermediate English proficiency for technical reading; **Behavioral Profile:** **We are looking for someone who:** * Enjoys working collaboratively in teams and supports colleagues in their responsibilities; * Is courageous enough to take on challenges and go beyond, embracing new growth opportunities; * Transforms ideas into creative solutions and pursues excellence in daily tasks; * Demonstrates strong problem\-solving skills; * Is capable of working independently and managing time effectively; * Is interested in tackling innovative and challenging situations within the technology domain. **Big enough to deliver – small enough to care.** **\#VempraGFT** **\#VamosVoarJuntos** **\#ProudToBeGFT** With over 35 years in the market and presence in 16 countries, GFT employs more than 12\.000 people worldwide, including 4\.000 in Brazil. Here, diversity, equity, and inclusion are central to our values, and providing a safe workplace for everyone is part of who we are. We foster a culture of development and growth anchored in our Continuous Scaled Learning pillar because we believe intelligent use of technology is the key to success in this digital world. **What we offer** -------------------- * Multi\-benefit card – you choose how and where to use it. * Tuition assistance for undergraduate, graduate, MBA, and language courses. * Certification incentive programs. * Flexible working hours. * Competitive salaries. * Annual performance reviews with a structured career development plan. * Opportunities for international career progression. * Wellhub and TotalPass. * Private pension plan. * Childcare allowance. * Medical insurance. * Dental insurance. * Life insurance. \#VemPraGFT