Senior Cloud Architect

Description

**What we are looking for:** A professional to serve as a technical reference for cloud environment operations, leading the evolution of operational practices within a 24x7 model. This role involves technical leadership of a team, management of critical incidents, implementation of continuous improvements, and the use of automation and artificial intelligence to enhance operational efficiency and reliability. **Responsibilities:** * Serve as the technical leader for the 24x7 operations team (N1 and N2\), acting as a reference for technical guidance and support; * Act as the primary technical contact with the client, receiving priorities and directing requests to the team; * Lead triage of critical incidents, problems, and requests, ensuring adherence to SLAs; * Coordinate execution of changes (GMUDs), patching, hardening, and planned activities across AWS and Azure environments; * Collaborate on developing reports, dashboards, and operational metrics; * Ensure ongoing documentation of runbooks, operational procedures, post\-mortems, and knowledge base; * Lead the evolution of the operational model with a focus on AI\-Native practices; * Promote the use of artificial intelligence by N1 and N2 teams for diagnostics, runbook generation, and change analysis; * Coordinate and execute continuous improvement initiatives, process automation, and reduction of recurring incidents; * Conduct technical assessments of the team, identify knowledge gaps, and propose development plans; * Support the Delivery Manager in technical decision-making and change management (Change Requests). **Mandatory Requirements:** * Solid experience in Cloud, NOC, SRE, or AMS operations, with some experience in a technical leadership role; * Solid experience with AWS (EC2, VPC, IAM, S3, RDS, EKS, CloudWatch, Systems Manager, Organizations, Landing Zone) and/or Azure (VM, VNet, Entra ID, Storage, AKS, Monitor, Policy); * Experience in advanced troubleshooting of cloud infrastructure, networks, security, and critical workloads; * Experience managing incidents, problems, and changes following ITIL v4 practices; * Experience with Infrastructure-as-Code tools (Terraform, CloudFormation, ARM, Bicep, or Ansible); * Knowledge of Observability platforms such as Dynatrace, DataDog, Grafana, Prometheus, or Zabbix; * Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar; * Excellent written and verbal technical and executive communication skills; * Completed undergraduate degree in Technology, Computer Science, Engineering, or related fields; * Intermediate to Advanced English proficiency; * Availability to act as an escalation point outside business hours during critical situations; * **100% on-site work in São Paulo.** **Preferred Qualifications:** * + AWS certifications (Solutions Architect Associate/Professional, SysOps Administrator, DevOps Engineer); + Azure certifications (AZ\-104, AZ\-305, AZ\-400\); + Kubernetes certifications (CKA, CKS) or Red Hat certifications (RHCSA, RHCE, EX280\); + ITIL v4, SRE Foundation, or DevOps Foundation certifications; + Experience with container orchestration (Kubernetes, OpenShift, EKS, AKS); + Experience in regulated environments (BACEN, LGPD, PCI\-DSS) within the financial sector; + Knowledge of FinOps, cloud cost optimization, and financial cloud management; + Familiarity with AI tools applied to operations (AIOps, Copilot, or similar); + Experience with event-driven automation (Ansible Automation Platform, Rundeck); + Experience with SRE practices (SLI, SLO, SLA, error budget, toil reduction); **Behavioral Profile:** **We are looking for someone who:** * Enjoys working collaboratively in a team and supports colleagues in their responsibilities; * Has the courage to challenge themselves and go beyond, embracing new growth opportunities; * Transforms ideas into creative solutions and strives for excellence in all daily tasks; * Possesses strong problem-solving skills; * Is capable and comfortable working independently and managing their own time; * Is interested in handling adversarial and innovative technological situations. **Big enough to deliver – small enough to care.** **\#VempraGFT** **\#VamosVoarJuntos** **\#ProudToBeGFT** With over 35 years in the market and presence in 16 countries, GFT employs more than 12\.000 people worldwide, including 4\.000 in Brazil. Here, diversity, equity, and inclusion are at our core, and ensuring a safe workplace for everyone is fundamental to who we are. We foster a culture of development and growth anchored in our Continuous Scaled Learning pillar because we believe intelligent use of technology is the key to success in this digital world. **What we offer** -------------------- * Multi\-benefit card – you choose how and where to use it. * Tuition assistance for undergraduate, graduate, MBA, and language courses. * Certification incentive programs. * Flexible working hours. * Competitive salaries. * Annual performance reviews with a structured career development plan. * Opportunities for international career progression. * Wellhub and TotalPass. * Private pension plan. * Childcare allowance. * Health insurance. * Dental insurance. * Life insurance. \#VemPraGFT