Field Support Analyst

Description

Job Summary: Technical support and sales professional focused on customer service, system implementation, and maintenance for bars and restaurants. Key Highlights: 1. On-site and remote technical support 2. Customer implementation and training 3. Proactive problem resolution and empathy Description: * Prior experience in the bar and restaurant sector, sales, customer service, or technical support. * Must own a motorcycle and hold a valid Category A driver's license. * Must reside in São Paulo; * Currently enrolled in a Technical or Higher Education program; * Owner mentality; * Problem-solving skills; * Proactive attitude; * Empathy; * Ensure execution of operational processes; * Implement new customers; * Provide full on-site and remote support to the entire customer portfolio; * Perform preventive and corrective maintenance; * Conduct technical visits; * Deliver training sessions; * Report customer suggestions and complaints; * Understand all operational stages of the products; * Report incidents to the immediate supervisor. * Perform equipment setup; * Conduct on-site and remote implementation for new customers; * Safeguard company assets; * Enter customer data into company-provided tools; * Provide user support via email, WhatsApp, and telephone; * Prepare technical visit reports 251225020249627357