Customer Manager (Implementation) - Head Office Unit

Description

Job Summary: We are seeking talent development managers focused on results who can lead customer service strategies in the financial and sales segments. Key Highlights: 1. Manage and develop teams of leaders and specialists 2. Strategic engagement with KPIs and customer relationship management 3. Focus on innovation, planning, and negotiation We seek talent development managers who are results-oriented and consistently pursue the best alternatives to achieve them. Lead strategy (planning, implementation, optimization, team management, and performance evaluation), execute customer interactions across all touchpoints—especially support channels. Operations in the financial and sales segment Join us! \#Oneatento\#VemPraAtento **Responsibilities and Duties** * Manage and develop teams of leaders and specialists through oversight of daily work routines; * Maintain the existing client portfolio, support new business opportunities for the company, and ensure goal achievement within established cost parameters; * Ensure operational processes and material/human resources are aligned to meet targets; * Strategically analyze operational KPIs to fulfill contractual requirements; * Engage in customer relationship management for demand and business negotiations; * Participate in performance review committees; * Identify optimal business opportunities. **Requirements and Qualifications** * Completed undergraduate degree; * An MBA or Master's degree is a plus; * Experience with RA (Reclame Aqui); * Proficiency in Microsoft Office suite; * Teamwork skills; * Innovative mindset; * Planning and organizational skills; * Determination; * Negotiation/persuasion skills; * Strong customer relationship skills; * High energy level, motivation, enthusiasm, initiative, commitment, team focus, and goal orientation; * Excellent communication, consulting, influencing, and interpersonal skills; * Ability to perform effectively under pressure and within tight deadlines; * Preference for candidates residing near Atento Head Office/SP. **Additional Information** **Salary** Will be disclosed during the hiring process **Working Hours** * 09:00 AM – 06:00 PM **Work Schedule** 200 hours/month | Rotating 5x2 schedule – Days off on Saturdays and Sundays **Benefits** * Transportation Allowance; * Meal Allowance and/or Food Allowance; * Life Insurance; * Funeral Assistance; * Daycare Assistance / Assistance for Children with Disabilities; * Product Discounts; * Dental Care Plan; * Health Insurance; * Pet Insurance; * Bulla; * Discounts at Gyms / Sports Activities; * Educational Partnerships with course discounts; * Career Development Program. **Work Location:** R. Paul Valery, 255 \- Santo Amaro, 04719\-050, São Paulo, SP, Brazil Atento has long been a benchmark in the BPO industry. Now, we are taking it further by leading the Business Transformation Outsourcing (BTO) movement—a new way to transform customer experience. We do this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate experts capable of making technology simple, effective, and impactful. If you identify with this purpose, value empathy, and believe technology should serve people, join us! Here, you will be part of transformative experiences that build real connections and deliver tangible results. **Explore our other Career Portals:** Atento Digital Portal — for those interested in digital marketing and social media roles; Atento Corporate Portal — for those interested in administrative and Facilities roles; Atento IT Portal — dedicated to technology professionals; Atento PAP Portal — for door-to-door sales/supervisory roles; Interfile — offering positions in back-office solutions and process management; PcD Portal — exclusively for persons with disabilities. Tip: Keep your profile updated and complete, and aim to finish one application before starting another—agreed? All our job openings are open to persons with disabilities and beneficiaries rehabilitated by Social Security.