Account Manager

Description

Job Summary: Work with major Brazilian retail brands, focusing on sales, relationship management, account maintenance, and support, in a high-volume demand environment that emphasizes efficiency. Key Highlights: 1. Direct engagement with major Brazilian retail brands 2. Department focused on planning, innovation, and execution 3. Incentives for learning and growth in a welcoming environment **What is the Retail Division at Porto Serviço?** At Porto Serviço, we have the Retail segment, where we directly partner with major Brazilian retail brands to sell our services across their stores (physical stores and e\-commerce). Beyond sales, we strongly focus on relationship management, account maintenance, and comprehensive support for corporate clients. Working with large-scale retailers means operating in a high-volume demand environment while relentlessly pursuing efficiency. This is a department oriented toward planning, innovation, and execution. **Responsibilities and Duties** * Relationship Management (Farmer): Nurture contact with decision-makers across these retail networks, ensuring Porto Serviço remains their preferred partner; * Performance Analysis: Define and monitor sales KPIs and service quality metrics; present results in steering committees; * Influence and guide cross-functional teams, including development, IT, design, pricing, products, channels, and business units; * Identify and capture new business opportunities; conduct market research and provide recommendations and roadmap proposals for channel evolution; * Drive channel performance through continuous improvement initiatives and support for new business development; * Coordinate cross-functional teams to ensure agile delivery, negotiations, and project execution; * Identify opportunities, retain existing customers, attract new business, and drive revenue growth; * Analyze market trends and proactively anticipate opportunities for improvement and innovation within the channel. **Requirements and Qualifications** * Experience in business and people management; * Completed undergraduate degree in Business Administration, Economics, Engineering, Computer Science, Systems, or related fields; * Postgraduate degree or MBA in business, innovation, or strategy; * Advanced proficiency in Microsoft Office suite; * Experience in retail business. **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance Plan;** **Dental Insurance Plan;** **Wellhub and TotalPass;** **Exclusive Bio Ritmo Gym for Employees:** located at the Head Office Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Sand Volleyball and Multipurpose Courts:** located at the Head Office Complex; **Transportation Allowance;** **Van Transportation Services;** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave:** 6 months; **Medical Clinic with Specialties:** located at the Head Office Complex and Barra Funda; **Childcare or Nanny Allowance;** **Life Insurance;** **Private Pension Plan \- PortoPrev;** **Discounts on Products and Services;** **Tuition Reimbursement: Reimbursement for undergraduate, postgraduate, or MBA studies;** **Monthly Running Events:** subsidy for major street races in São Paulo; **Language Reimbursement (English or Spanish);** **Teatro Porto:** exclusive screenings for employees; **Library;** **Rest Room:** at the Head Office Complex; **Game Room:** at the Head Office Complex; **Massage and Podiatry Services:** at the Head Office Complex; **Work Location:** Campos Elíseos (São Paulo City Center), fully on-site. Porto is much more than an insurance company: it is a vast ecosystem leveraging technology to create solutions across four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Its reputation and recognition built over more than 7 decades underscore Porto’s scale — a business reference company built by and for people. Here, 13,000 employees proudly wear the badge of belonging to a solid, ethical organization that **transforms dreams into fantastic realities** for over 15.8 million customers. We operate through more than 101 branches and regional offices across Brazil. Learning is part of our DNA, and here you’ll find **incentives, tools, and supportive colleagues to learn and grow every day**, in an inclusive and secure environment where everyone can be themselves and take pride in who they are — fostering respect and **living holistically and with well\-being, in a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe that a plural team is essential for the development of our entire business, society, and each individual — because we understand that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space with greater plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous people, people with disabilities, and LGBTQIA\+ individuals** for all our open positions.