Job Summary: Join us and become a Hit! We are looking for people passionate about technology to create disruptive solutions and drive the next generation of technological solutions. Key Highlights: 1. Innovation is our fuel 2. Curiosity is our engine 3. Respect for the customer is our guide At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our guide. If you are driven by a passion for creating disruptive technological solutions, if you constantly seek challenges that push the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, send us your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Join us and become a Hit!** **Responsibilities and Duties** * Open and escalate technical tickets via email and phone; * Contact (by phone and email) resolution teams and involved managers; * Provide basic clarifications to customers regarding company products and processes. **Requirements and Qualifications** **Required Qualifications** * Completed high school education; * Experience with telephone customer service and execution of service scripts; * Advanced knowledge of microcomputing; * Knowledge of ITIL methodology. **Desirable Qualifications** * ITIL and Cloud certifications; * Experience with customer service centers (SAC). **Additional Information** Want to learn about all our open positions? Visit our page: Hitss \- Work With Us https://globalhitss.gupy.io/ **Important: Must be available during the following hours: 11:00 AM to 5:15 PM \- Work Schedule: 6 days on, 1 day off** **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic diversity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized skills, our 5\.000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
