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Job Summary: Lead teams, optimize operations, and ensure excellence in service and results for a family-owned, creative burger restaurant. Key Highlights: 1. Team leadership and development 2. Operational and financial management 3. Customer experience focus and innovation We are a bold, personality-driven family burger restaurant known for its relaxed atmosphere and creative menu centered on signature burgers. Our mission is to ensure operational, financial, and service excellence by leading teams, organizing processes, and driving results—without compromising our warm and creative essence. **Job Benefits** ### **\-In addition to a fixed salary, you enjoy an attractive table service bonus averaging R$ 600.00 to R$ 1,000.00 per month, increasing with restaurant traffic \-Transportation allowance (per legislation) \-On-site meals (company-provided lunch box with no payroll deduction) \-Birthday day off (after 3 months of employment) \-Attendance bonus: R$ 300.00 on flexible VA/VR card \-Double day off monthly: Sunday \+ Monday \-10% discount on consumption (extendable to family members) \-Future payment option for internal consumption (with clear rules) \-Triennial bonus: 10% salary increase every 3 years (up to 2 cycles) \-Variable benefits based on goals, performance, and strategies** ### **Work Schedule** Tuesday, Wednesday, Thursday: 3:30 PM to 11:30 PM \- Friday and Saturday: 3:00 PM to 12:00 AM \- Sunday: 4:00 PM to 11:00 PM \- Rotating 6-day workweek with fixed day off every Monday \+ one Sunday per month (double shift once per month) Main Responsibilities: Operational Management \-Coordinate daily operations across dining area, cash register, inventory, and logistics \-Ensure smooth, organized, and efficient unit operation \-Collaborate closely with dining area, delivery, kitchen, and administrative teams. People Management \-Lead, train, motivate, and develop team members \-Conduct recruitment, performance evaluations, and ongoing feedback \-Foster a respectful, productive, and collaborative work environment Customer Service \-Ensure excellence in customer service and overall experience \-Directly handle complaints and critical situations Financial Management \-Monitor revenue, expenses, KPIs, and budgets \-Ensure achievement of profitability targets and cost reduction goals Inventory, Purchasing, and Suppliers \-Monitor stock levels, expiration dates, and waste \-Place orders, negotiate with suppliers, and track deliveries Standardization and Quality \-Implement and monitor hygiene, food safety, and service standards \-Ensure compliance with industry regulations and best practices Marketing & Growth \-Support and monitor promotional activities and marketing strategies \-Contribute to brand strengthening and increased customer traffic Innovation and Continuous Improvement \-Seek improvements in processes, services, menu, and customer experience \-Anticipate trends in the gastronomy market **Requirements** \-Completed high school education \-Proficiency in Excel \-Experience in coordination/management within the food service industry \-Knowledge of operational routines, financial management, and food safety \-Software used: LUOL Preferred Qualifications: \-Bachelor’s degree in Business Administration, Gastronomy, or related fields Essential Competencies \-Inspiring and practical leadership \-Clear and empathetic communication \-Organization, time management, and prioritization skills \-Strategic vision and decision-making ability \-Resilience and adaptability in a demanding routine \-Results- and quality-oriented mindset Minimum Education Level: High School (Secondary Education)
