Chat Support Analyst

Description

Job Summary: Receptive chat-based customer service, providing agile and empathetic support regarding products, promotions, and inquiries, with emphasis on delivering a positive experience. Key Highlights: 1. Customer support via chat with agility and empathy 2. Assistance to customers regarding product and promotion inquiries 3. Focus on high-volume support and quality **Opportunity: Chat Support Agent (Receptive)** **Employment Type: Permanent – CLT** **Salary: R$ 1\.522,28 (Gross Monthly)** * **Available Shifts:** **09:40 AM to 04:00 PM** **04:00 PM to 10:20 PM** **Schedule: 6x1 (alternating weekend days off)** **Responsibilities** **Provide online chat support to customers with agility, empathy, and clarity.** **Assist customers with inquiries about raffles, promotions, and product functionality.** **Support customers in cases requiring voice contact.** **Ensure a positive experience while maintaining information quality and security.** **Focus on high-volume support, especially during Sunday programming.** **Requirements** **Advanced experience with chat platforms (Zendesk is a plus).** **Fast typing and flawless writing (grammar and spelling).** **Knowledge of digital support metrics (SLA, TMA, concurrency, FCR).** **Ability to navigate multiple systems simultaneously.** **Experience with chatbots is a plus.** **Benefits** **Transportation Voucher (up to 4 daily trips)** **Flash Card – R$ 12/day** **Life Insurance** **Discount on Open English** **Discounts at partner pharmacies** **Discounts at Estácio and Anhanguera universities** **Total Pass (gyms and wellness)** **C4Life (Personal Guidance Program)** **Work Location: Av. Tamboré, 1393 – Tamboré District – Barueri/SP** **(Between Sodimac and Audi Center)** Minimum Education: High School (Secondary Education)