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Job Summary: The CSC HR Coordinator will be responsible for improving the efficiency and quality of HR services, coordinating operations, and serving as a technical reference. Key Highlights: 1. Improve the efficiency and quality of HR services 2. Coordinate HR ticket support operations 3. Serve as a technical reference for interfacing departments **Job Details** -------------------- **What are the team’s and role’s challenges:** The CSC HR Coordinator position is critical to enhancing the efficiency and quality of Human Resources services. The inherent challenges of this area and role require a professional with strategic vision and strong execution capability. **Team challenges:** Standardize processes and drive continuous improvement in the HR CSC, balancing high-volume demands with operational stability and compliance with legal changes. Lead innovation initiatives, new processes, and digital transformation of the HR function. **Role challenge:** Coordinate Level 1 HR ticket support operations, ensuring quality, resolution, empathy, and strict adherence to SLAs. Serve as the technical reference point for interfacing departments (HR Administration, Legal, IT) and as the focal point for the support system. **Key Responsibilities:** * The Coordinator will be responsible for a range of administrative and internal client service activities essential to the effective operation of the HR CSC, ensuring excellence in service delivery and process optimization. * Coordinate Level 1 HR ticket support, ensuring quality, standardization, and timely resolution. * Directly manage support teams, document management, employment verification processes, and in-person service; * Monitor and analyze performance indicators (SLAs), proposing actions for continuous improvement. * Serve as the technical focal point for the company’s chosen support system (access management, incident handling, and support). * Establish strategic contact with interfacing departments (HR Administration, Legal, Labor Relations, and IT). * Coordinate the HR digital support channel and support automation projects and systemic improvements. **We’re looking for someone who has:** * For this position, we seek a professional with a specific set of experiences and skills enabling them to successfully address the challenges and perform the responsibilities. * Prior experience in an HR CSC or HR operational areas. * Desirable knowledge of HR Administration routines, labor legislation, and document management. * Experience managing teams, analyzing metrics, and delivering internal customer service. * Clear communication, collaborative attitude, empathy, and mediation skills. * Organization, attention to detail, analytical mindset, and proactivity. **What do we expect?** We expect a professional who serves as both a technical and behavioral reference, acting with ownership and commitment to results, actively contributing to the evolution of the HR CSC’s culture of excellence. Before applying, please ensure you meet the requirements and align with our purpose. **Our essence inspires our daily work—thus, we seek people passionate about what they do, who:** * Foster a knowledge-sharing environment, exchanging experiences and enabling interdependence among teams; * Are constantly evolving, investing in self-development and facilitating the growth of others; * Pursue social awareness of diversity and inclusion, cooperating to build a collaborative environment; * Identify and anticipate customer needs, acting promptly to deliver appropriate and personalized solutions; * Plan and execute work with excellence to achieve expected outcomes, embracing innovation and agility; * Generate and implement new ideas, continuously seeking improvements to experiment with new approaches and adapt to market changes. **Job Information:** Work Model: Hybrid Working Hours: 8:00 AM to 5:48 PM Location: No fixed location; to be determined. **We care for you at every stage of your journey!** **Health and Well-being:** * Medical and dental coverage for you and your family; * On-site clinic or telemedicine services; * Specialized care lines: pregnancy, adoption, obesity, oncology, among others; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports and wellness activities. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Everyday Convenience:** * Food allowance; * Meal voucher; * Transportation voucher; * Daycare assistance; * Discount club offering deals with stores, pharmacies, travel, beauty, culture, leisure, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits—it’s present in every moment of your journey.** We promote an inclusive culture focused on equity and valuing differences. Our positions are open to all candidates, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment extends beyond complying with diversity and inclusion legislation. We actively work to broaden representation across race, ethnicity, gender, generations, persons with disabilities, and LGBTQIAPN+, as well as strengthening representation of Black women, Indigenous people, and heads of households. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury states that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, educational materials, or any other related expenses. **Requirements** -------------- ### **Minimum Education** **Completed undergraduate degree**
