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Job Summary: We are seeking a proactive and engaged professional to provide customer service for a portfolio of clients with insurable and/or non-insurable benefits, focusing on growth and continuous improvement. Key Highlights: 1. Customer service for insurable and/or non-insurable benefits 2. Focus on continuous improvement and professional growth 3. Opportunity to identify improvements and propose actions We seek professionals who become deeply involved, demonstrate proactivity, and take interest in every detail of our projects—and above all, who wish to grow and give their best every day. Our improvement is constant, and we know we will go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, review our content, and discover whether you are the right person to join \#WeAreMDS. We are looking for a professional to join our Benefits team, responsible for servicing a client portfolio with insurable and/or non-insurable benefits of intermediate complexity. **Responsibilities and Duties** * Provide service to a medium-complexity client portfolio through in-person, telephone, and/or digital tools, ensuring all clients receive timely and accurate service tailored to their needs. * Deliver customer service through attentive treatment grounded in dialogue and understanding of client needs, aiming to clarify doubts and/or provide necessary information regarding the coverage process for insurable and/or non-insurable benefits. * Support customers regarding reimbursement requests and/or pre-approvals, via in-person, telephone, and/or digital tools, to ensure effective reimbursement of expenses incurred outside the accredited network. * Carry out necessary procedures for market research by gathering required data and/or information to complete quotation forms, identifying the best conditions and facilities available to the client within the renewal deadline. * Prepare reports and/or presentations containing claims indicators, organizing data, information, and quantitative and qualitative analyses, to provide clients with policy performance results. * Identify opportunities for improvement through process mapping conducted during execution, application of procedures, and workflow implementation, proposing actions enabling continuous improvement in customer service. * Perform other related and inherent professional activities as needed or required by the department, whenever necessary, through training, professional qualification, and guidance from the immediate supervisor, ensuring continuous professional development. **Requirements and Qualifications** * Completed Bachelor’s degree in Business Administration, Human Resources Management, or related fields * Intermediate-level Excel proficiency * Experience in the insurance sector with health and dental products, and knowledge of current ANS regulations * Client-focused mindset, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication **Additional Information** * Sul América Health and Dental Insurance Plan * Life Insurance * Meal and/or food allowance * Transportation allowance * Profit-sharing program (PLR) * Gympass * Birthday leave (Day off) * Apoio Pass for you and your dependents * Discounts on personal insurance contracts such as auto, life, home, travel, and others. Fully in-person role. * **Here, you define the scope of your growth and the magnitude of your achievements.** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and among the largest in Brazil, also present in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink, a company founded by the MDS Group and responsible for a broker network spanning 130 countries, employing 25\.000 insurance professionals. In Brazil, we manage an issued premium portfolio totaling R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference company in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates
