CRM Specialist

Description

Job Summary: A professional to lead the evolution of the Salesforce CRM, defining the roadmap, managing the backlog, and leading multidisciplinary squads to optimize processes and user experience. Key Highlights: 1. Redefines the future of the employee experience 2. Builds powerful and strategic partnerships 3. Leads multidisciplinary squads in an agile model We are redefining the future of the employee experience by amplifying moments of joy and creating opportunities. If this resonates with you, come experience the Pluxee effect. **Responsibilities and Duties** At Pluxee, you will build powerful partnerships. You will be responsible for defining, prioritizing, and evolving Salesforce CRM functionalities, acting as a strategic liaison between business units and technology. You will drive the platform’s roadmap, ensuring that commercial, marketing, and customer relationship processes are supported by scalable, integrated, and high-value-added solutions. You will lead multidisciplinary squads in an agile model, ensuring data governance, journey optimization, and continuous improvement of the user experience. You will operate within the BRS Brazil unit. *Make an impact, inspire others, and grow with us!* Responsibilities: * Manage the Salesforce CRM product backlog, prioritizing requests according to business strategy and ensuring continuous value delivery to Sales, Marketing, Products, and Customer Support teams. * Define and evolve the CRM vision and roadmap, aligning internal stakeholders and translating business needs into functional, scalable solutions within the Salesforce platform. * Lead multidisciplinary squads in an agile model, ensuring high-quality, on-time deliveries compliant with business rules and regulatory requirements. * Act as the guardian of data and process governance within the CRM, ensuring consistency, standardization, and tool usability across the organization. * Map and optimize commercial and customer relationship journeys and processes, proposing continuous improvements that increase productivity, engagement, and user experience. * Monitor platform adoption and performance metrics, defining success indicators (KPIs/OKRs) and implementing necessary adjustments to maximize results. * Maintain close relationships with end-user departments and external partners, identifying opportunities for solution enhancement, new integrations, and quick wins that strengthen the CRM ecosystem. * Promote a data-driven, customer-centric culture, supporting business leaders in decision-making based on consistent Salesforce data. **Requirements and Qualifications** * Knowledge: Operational CRM technologies, Salesforce logic, project and process management, Agile/Scrum methodologies, Data and Analytics, Intermediate MS Office. * Academic Background: Bachelor’s degree in Business Administration, Engineering, or Information Technology. * Languages: Intermediate or Advanced English. Desirable * Specialization in Marketing, Processes, or Projects. **Additional Information** Our benefits stand out in the market: * Meal Pass * Food Pass * Medical and Dental Assistance * Life Insurance * Private Pension * Profit Sharing Plan (PPLR) * Culture Pass * Gym Pass * Support Pass * 50% subsidy on medication costs Pluxee is the world’s leading partner in employee benefits and incentives, opening a world of opportunities to help everyone enjoy more of what truly matters in their lives. Through a comprehensive portfolio of innovative, digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to individuals’ well-being both at work and beyond. From meal vouchers, food vouchers, cultural vouchers, gift vouchers to wellness and mobility solutions, Pluxee’s products and services are designed to bring greater value to people. Pluxee contributes to amplifying purchasing power and promoting the well-being of over 36 million consumers worldwide. Pluxee supports 500,000 clients in developing more meaningful relationships that improve their employees’ engagement. Pluxee simplifies the daily operations of 1.7 million establishments. Backed by Sodexo’s strong heritage, Pluxee—employing 5,000 professionals—is committed to strengthening its influence as a leader in corporate social responsibility (CSR), providing its clients, partners, and consumers with the means to make more sustainable and healthier choices every day. More information: www.pluxeegroup.com.br