Laboratory Receptionist

Description

Job Summary: Ensure humanized, efficient, and organized patient service by performing patient registration, document verification, and instructions for laboratory and imaging examinations. Key Highlights: 1. Humanized and efficient patient service 2. Ensuring service quality and patient safety 3. Support for technical and care teams **Mission of this position:** Ensure humanized, efficient, and organized patient service by performing patient registration, document verification, and necessary instructions for laboratory and imaging examinations, ensuring proper management of the service flow and contributing to service quality, patient safety, and customer satisfaction. **Responsibilities and duties** * In-person patient service, including welcoming, guidance, and support throughout the process. * Patient registration in the system, data verification, medical orders, and required documents. * Recording and verifying medical requests for laboratory and imaging examinations. * Exam authorization with health insurance providers and opening private patient files. * Guidance on exam preparation, procedures, and result turnaround times. * Issuing appointment slips, labels, documents, and managing health insurance referral forms. * Organizing the service flow and directing patients to sample collection or examination sites. * Supporting technical and care teams in unit routines. * Receiving payments when applicable and maintaining reception organization. **Requirements and qualifications** * Experience in reception routines at laboratories, clinics, or hospital settings. * Patient registration, file opening, and data verification in the system. * Verification of medical orders for laboratory and imaging diagnostic examinations. * Exam authorization with health insurance providers and knowledge of TISS/TUSS forms. * Basic guidance on exam preparation and patient service. * Familiarity with billing and administrative reception processes. * Proficiency in basic computer skills and hospital or laboratory management systems. * Document organization, referral form and appointment file control. * Patient flow management and prioritization of service requests. * Knowledge of patient information confidentiality and privacy. **Additional information** **Benefits:** * Meal Allowance: BRL 255.95/month * Meal Voucher: BRL 30.50/day * Transportation Allowance or on-site parking * SulAmérica Health and Dental Plan * Group Life Insurance * SESC partnership * Childcare assistance for * Wellhub Forget everything you know about healthcare. At ISA Saúde, we are building the future. We believe the safest place for well-being and recovery is home. Therefore, our bold purpose is to make home the best hospital in Brazil. We use cutting-edge technology to unite clinical excellence and humanized care, revolutionizing home-based healthcare across the country. To fulfill this mission, our values guide every decision and action: * DEDICATION TO THE PATIENT: We are obsessed with the health and experience of the patient and their family. * COMMITMENT TO EXCELLENCE: We accept nothing less than excellence in everything we do, because quality is non-negotiable when lives are at stake. * NOTHING IS IMPOSSIBLE: We believe everything is possible and continuously seek the best for the patient and the company. * DIRECT COMMUNICATION: We speak honestly and clearly with respect, building the foundation of trust. * YOUR PROBLEM, MY PROBLEM: We care for one another and assume collective responsibility, because one person’s success is everyone’s success. Want to be part of transforming healthcare in Brazil? Connect with us.