Description: Apply quickly via email: Requirements and qualifications: * Bachelor's degree completed in Information Systems, Computer Science, Computer Engineering, Administration with focus on Technology, or related fields. * Retail environment experience is mandatory, with proficiency in Linx ERP systems, POS systems, and technical infrastructure. * Prior experience coordinating support teams, with a focus on operational excellence. * Experience with data analysis and visualization tools such as Power BI, Excel, and PowerPoint. * Experience creating reports and dashboards for monitoring KPIs and support metrics. * Knowledge of incident management tools (e.g., GLPI, Zendesk, ServiceNow) and SLA metrics. * Structuring and optimizing service delivery workflows and incident escalation processes. * Transforming technical data into strategic insights for management. Benefits: Meal voucher, Food voucher, Transportation voucher, Medical assistance, Life insurance, Dental assistance, Profit-sharing program (PLR), TotalPass, Day Off Work schedule: Rotating 5x2 shift Knowledge: Education: Bachelor's degree \- Systems Analysis and Development, Administration with focus on Technology, Computer Science, Computer Engineering, Technology \- Completed Technical skills: Excel, GLPI, Power BI, Linx System, Zendesk 2512180202551552302