Description: * High school diploma completed * Proficiency in Microsoft Office suite * Handle customer service (Customer Service Center) on platforms such as Instagram, Facebook, YouTube, WhatsApp, Google Assistant, and Amazon Alexa, responding to inbox messages, direct messages, and other interactions to expand the company’s digital presence; * Provide personalized customer support via phone, digital channels, and the "Contact Us" channel, delivering information regarding the accredited network, reimbursements, health insurance plans, duplicate bill issuance, authorization status, and registration confirmation; * Process authorizations for consultations, exams, hospital admissions, and extensions, adhering to contractual coverage terms and deadlines established by the National Interchange Manual (MIN); * Offer general support and information to service providers and other Unimeds via email, phone, and digital channels, covering the same topics addressed in direct customer service; * Record beneficiary requests, including complaints, cancellation requests, and other general inquiries. 2512180202551407562