Customer Service

Description

Job Summary: We are seeking a proactive and experienced Customer Service professional to provide high-quality support, ensuring customer satisfaction and efficient resolution of member issues. Key Highlights: 1. Opportunity for growth and making a difference 2. High-quality customer support 3. Dynamic and growing work environment Loma is a leading vehicle protection association across Brazil. We are the largest vehicle protection association in the state of São Paulo, with over 25,000 members. We offer comprehensive vehicle protection services, ensuring peace of mind and security for our customers. We are looking for a **Customer Service** professional to join our team. This position is for PJ (individual contractor) hiring and offers the opportunity to work in a dynamic and growing environment. If you are proactive, have experience in customer service / call center operations, and are seeking a new opportunity to grow and make a difference, this role is for you! Join our team and help\-us continue growing and protecting the future of our members! **What the Customer Service Department Does at Loma:** You will be responsible for delivering high-quality customer support, ensuring a positive experience and efficiently resolving issues via our contact center and WhatsApp. You will serve as the primary point of contact for customers, handling complaints and requests, and collaborate with other teams to ensure customer satisfaction and issue resolution. Customer Service: Receive and manage calls, WhatsApp messages, and customer inquiries, providing information, clarifications, and resolutions in a friendly and professional manner. Problem Resolution: Identify and resolve customer issues and concerns, escalating complex matters to supervisors or specialized departments when necessary. Recordkeeping and Monitoring: Maintain detailed records of customer interactions, including requests, complaints, and solutions provided, ensuring an accurate and up-to-date history. Follow-up: Conduct follow-ups to confirm issues have been satisfactorily resolved and that customers are satisfied with the service delivered. Administrative Support: Assist in organizing documents and reports related to customer service, and support the team with administrative tasks as needed. Feedback and Improvement: Collect customer feedback and provide suggestions to improve customer service processes and service quality. Goal Achievement: Work toward achieving company-established performance goals and metrics, such as response time and customer satisfaction. **Requirements:** Education: Completed high school; a degree in related fields is a plus. Experience: Prior experience in customer service or similar roles is preferred. Communication Skills: Excellent verbal and written communication skills. Empathy and Patience: Ability to interact empathetically and patiently with customers, even in challenging situations. Organization: Ability to manage multiple tasks and maintain accurate records. Computer Literacy: Proficiency with office software suites and strong typing skills. Customer Orientation: Focus on delivering a positive experience and effectively solving problems. Teamwork: Ability to collaborate effectively with other team members and departments. Resilience: Ability to handle highly complex situations and adapt quickly to change. Employment Type: On-site We are located in Jundiaí at Rua Prudente de Moraes, 532/540, with the following working hours: Monday to Thursday: 8:00 AM – 6:00 PM; Friday: 8:00 AM – 5:00 PM. Minimum Education Level: High School (Secondary Education) Allowance