Commercial Assistant

Description

Job Summary: We are seeking a Commercial Assistant to support the sales team, monitor orders, and ensure agile and efficient customer service. Key Highlights: 1. Customer service via telephone, email, and WhatsApp 2. Support for the sales team and administrative routines 3. Focus on organization, communication, and interpersonal relationships Position: **Commercial Assistant (Customer Service)** Location: Parque Novo Mundo – São Paulo/SP Employment Type: Full-time – CLT Work Model: On-site Working Hours: Monday to Friday, from 8:00 AM to 5:30 PM **About the Position** We are looking for a Commercial Assistant with experience in customer service (Customer Service), to join the team of a solid and expanding operation. The professional will be responsible for supporting the sales team, monitoring orders, and ensuring that customer service is delivered promptly, empathetically, and efficiently. We seek an organized, communicative individual with strong interpersonal skills, focused on results and excellence in customer service. **Main Responsibilities:** * Provide customer service via telephone, e\-mail, and WhatsApp, offering support and resolving inquiries; * Support the sales team in tracking proposals, contracts, and deliveries; * Record and keep customer and order information updated in the CRM system and control spreadsheets; * Conduct follow\-up on quotations and commercial contacts; * Assist with departmental administrative routines; * Ensure courteous and consultative service, enhancing customer satisfaction and loyalty. **Requirements:** * Prior experience in Customer Service, customer support, or commercial areas; * Strong verbal and written communication skills; * Organizational skills, responsibility, and attention to detail; * Negotiation and problem-solving abilities; * Familiarity with CRM systems and Microsoft Office suite; * Completed high school education (technical or undergraduate studies in Administration, Marketing, or related fields currently in progress is desirable). **Compensation and Benefits:** * Monthly PLR (Profit Sharing) equivalent to 10% of salary (merit-based); * Benefit card worth R$ 150.00; * Transportation allowance; * Group life insurance; * SESC membership card; * 50% scholarship at SENAC; * Breakfast and monthly birthday celebrations Minimum Education Level: High School (Secondary Education)