At Cushman & Wakefield, we are driven by transforming spaces into high-value experiences for people and businesses. With a global presence in more than 60 countries, approximately 50,000 employees, and a strategic focus on the corporate real estate sector, we deliver innovative and customized solutions across Facilities Management, Property Management, Projects, Leasing, Real Estate Transactions, Valuation, Capital Markets, and other specialized services. If you seek to join a multinational company that values people, fosters growth, and invests in a more inclusive future, come join Cushman & Wakefield. Dare to go beyond with us! We are seeking a professional to serve as a Continuous Improvement Supervisor – Facilities. **Key Responsibilities:** * Supervise administrative activities of operations, ensuring compliance with procedures, SLAs, and internal guidelines. * Monitor KPIs, workflows, and routines to identify optimization opportunities and implement continuous improvement initiatives. * Map and document processes, design flowcharts, standardize procedures, and ensure their ongoing updates. * Participate in the continuous improvement team, ensuring operational process efficiency and constant evolution. * Maintain ongoing interface with the client (Itaú), maintenance providers, suppliers, and internal teams. * Support service demands across cleaning, landscaping, electrical, civil, and other facilities areas, ensuring alignment and qualified execution. * Facilitate cross-departmental communication, aligning expectations, deadlines, and deliverables. * Directly manage the Data Analyst, setting priorities, evaluating outputs, and ensuring dashboard and reporting quality. * Conduct routine follow-ups, feedback sessions, and team alignment meetings. * Serve as a technical and administrative reference, fostering a collaborative, organized, and results-oriented environment. **Technical Requirements:** * Completed bachelor’s degree (e.g., Business Administration, Engineering, Facilities Management, Process Management, or related fields). * Prior experience in process management, administrative routines, and continuous improvement. * Broad-based experience in **facilities** and **maintenance** (e.g., cleaning, landscaping, electrical, civil, among others). * Demonstrated ability to map processes and lead optimization projects. **Desirable Knowledge:** * Process management tools (BPM, flowcharts, task mapping). * Operational KPIs, data analysis, and interface with technical departments. * General understanding of building maintenance and facilities services (operational involvement is not required). * Intermediate/advanced proficiency in Microsoft Office, especially Excel. **What We Offer:** * Meal Allowance; * Food Allowance; * Transportation Allowance; * Medical and Dental Insurance; * Life Insurance; * Wellhub; * Discounts on Courses and Universities; * Funeral Assistance; * Payroll-Deductible Loan (Itaú); * Psychological Support Program; * IVI – Emotional Care Platform; * Daycare Assistance (for mothers); * Newborn Assistance; * Monthly Health and Wellness Calendar; * Social Action Committee; * Diversity Agenda (in-person meetings, webinars, and diversity groups); * Access to 3,000 LinkedIn Learning courses; * Career Development Opportunities. Minimum Education Level: Bachelor’s Degree