Excellent because we are plural! Each person who makes up BP has a life story, a journey, and a worldview. By combining these perspectives, we view our challenges from different angles, generating new answers to old questions and helping formulate new ones. This is how innovation remains ever-present—in a practical, functional way that improves people’s lives. And thus, we continually strengthen our unique BP identity. **Responsibilities and Duties** **What does a typical day look like?** * Ensure adherence to workflows and processes when delivering in-person or telephone customer service, maintaining quality, efficiency, and responsiveness; * Accurately identify the customer during every interaction, ensuring compliance with Safety Goal #1 from admission onward by verifying identification documents and confirming correct identification markers (full name and date of birth); * Arrange authorizations for consultations, exams, procedures, and hospital admissions; ensure all required documentation is properly signed by patients/responsible parties; and prepare this documentation for billing purposes; * Guarantee that all necessary admission documentation is collected upon patient admission, including documents certifying receipt of electronic payments; * Ensure accurate data entry in admission and death records per institutional guidelines, and contact family members and/or responsible parties—when requested—to guide their attendance; * Serve as custodian of administrative reception activities by organizing patient documents and medical records for submission to respective departments; * Keep patients informed about triage criteria, appointment status, and inpatient status; * Stay updated on registration and health plan service routines, acting as both multiplier and custodian across the entire team; * Support and assist patients in accessing and identifying themselves within the hospital complex; * Provide clear, accurate guidance to customers using official communications previously issued by responsible department areas outside regular operating hours; * Ensure seamless transmission of shift-related information to guarantee continuity of care; * Contribute to sectoral data updates by entering information into the operational system and indicator spreadsheets; * Report process failures impacting customer service or process execution, per documented interdepartmental agreements; * Identify and notify leadership regarding document/material shortages, as well as the need to update normative documents; submit service tickets for structural or systemic adjustments whenever required; * Wear the institution-provided uniform and professional identification badge appropriately, following delivery instructions and institutional norms; * Perform duties in accordance with the organization’s established safety culture practices; * Comply with institutional policies and SESMT guidance regarding precautionary measures and use of personal protective equipment (PPE), aimed at safeguarding health. **Requirements and Qualifications** **Essential qualifications for this role:** * Completed High School education; * Proficiency in Microsoft Office Suite; * Experience in in-person customer service; **Additional Information** **Work Schedule:** 1:40 PM to 10:00 PM — 6 days on / 1 day off (days off scheduled per rotating roster) **Work Location:** BP Paulista **Work Model:** On-site **What We Offer?** Transportation Allowance Meal Allowance On-site Cafeteria Health Insurance Dental Insurance Childcare Assistance Total Pass: A benefits platform granting access to gyms and studios across various modalities for employees and dependents. Viva 365: Initiatives and programs covering the five dimensions of health—emotional, intellectual, physical, social, and financial. Examples include: Women’s Health Programs (pregnancy follow-up and family planning), ergonomics and workplace exercise initiatives, SESC partnership—Well-being Program, Employee Space, running and walking events. PAP (Personal Support Program)—a communication channel staffed by a broad team of specialists (psychologists, social workers, lawyers, pedagogues, nutritionists, physiotherapists, physical education professionals, financial consultants, and pet consultants). Employee Health Center—telemedicine services, urgent care, and exclusive appointment scheduling for employees with general practitioners, psychologists, physiotherapists, and acupuncturists at BP. Healthcare Professionals’ Day: May 12 is observed as a holiday for this category; employees working on this date are entitled to compensatory time off per criteria defined in the Collective Bargaining Agreement. Partnerships and Agreements: Collaborations with businesses across multiple sectors offering discounts; access the updated list on Workplace, our internal communication channel. To begin, we’d like to extend an invitation: Join us in valuing life! That’s what drives us each day—and what we do together. BP – Beneficência Portuguesa de São Paulo boasts a remarkable history spanning over 160 years, marked by transformations that increasingly focus our distinctive perspective on health—grounded in collaboration, diversity, and technology. To move beyond words alone, we rely on approximately 7,000 employees and 3,000 physicians who embody BP’s commitment to health. We serve over 1.8 million people annually and stand as a reference in medical-hospital care across numerous specialties—including Cardiology, Oncology, and Neurology. And no—we’re not just a hospital! We’re a health hub. Beyond our hospitals, we operate a network of clinics, diagnostic medicine services, and education and research units—offering courses and specializations, while also leading market research to advance medicine.