Job Summary: Lead and supervise a team responsible for order and backlog management, ensuring efficient processing and continuous process improvement. Key Highlights: 1. Team leadership in order and backlog management 2. Focus on efficiency and customer satisfaction 3. Opportunity for continuous process improvement **Job Responsibilities:** * Team Leadership: Supervise and lead the Backlog/Order Management team, providing guidance, training, and team development. * Order Management: Ensure all customer orders are processed accurately and efficiently, from receipt through acceptance and payment completion. * Backlog Management: Monitor and manage the pending order backlog, prioritizing actions to meet delivery deadlines and minimize delays. * Customer Service: Ensure orders are delivered on time and that customer inquiries and requests are handled professionally and effectively. * Process Improvement: Identify opportunities to improve order and backlog management processes, implementing enhancements as needed. Communication and Reporting: Provide regular reports on backlog status, order performance, and other key performance indicators. * **Requirements** * Bachelor's degree in Administration or related fields. * Relevant work experience in this role. * Knowledge of order management systems (e.g., ERP) and automation tools. * Analytical skills to evaluate performance and identify areas for improvement. * Excellent communication skills, including the ability to collaborate across departments. * Results-oriented with effective decision-making ability. \#LI\-TA1
João Silva
Indeed · HR
João Silva
Indeed · HR
