Receptionist

Description

Job Summary: The Receptionist will provide warm hospitality and excellent service, manage interactions from check-in to check-out, and ensure a memorable stay. Key Highlights: 1. Provide warm hospitality and excellent service to guests 2. Manage all interactions from check-in to check-out 3. Ensure a memorable stay for guests Hotel Nacional Inn Jaraguá was inaugurated in 1954 and is an icon of São Paulo’s history and architecture. With its privileged location in the historic center, we offer a unique combination of charm and modern comfort across our 415 rooms. Additionally, we feature extensive event facilities, including 25 modular meeting rooms, two restaurants, a bar, and a theater. Since 2024, we have been part of the Nacional Inn Network, which originated in the 1970s in Poços de Caldas. Since then, the network has committed itself to hospitality. Present in eight Brazilian states and 30 destinations across the Southeast, South, Central-West, and Northeast regions, our mission is to connect people with positive experiences and promote the growth and well-being of our team and community. Join our team! **Receptionist** Provide warm hospitality and excellent service to guests, manage all interactions from check-in to check-out, deliver diverse information, and ensure a memorable stay. **Responsibilities and Duties:** * Greet guests/customers at the front desk or by phone, identify them, and provide various information and clarifications (e.g., reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.). * Perform guest check-in, arrange completion of registration forms, issue room keys, and escort guests to their respective rooms. * Perform guest check-out, process bill settlements, collect payments, and compile/organize related documentation. * Inform guests about hotel services, including details on the spa, restaurants, events, and others. * Respond to inquiries, resolve issues, and effectively manage guest complaints, ensuring a positive experience. * Mediate conflicts and intervene in critical/atypical situations involving guests/customers. * Enter customer reservation information into the system. * Ensure effective communication between the front desk and other hotel departments. * Offer, register points for, and operate the loyalty program according to established standards. * Conduct shift handover, strictly following pre-established procedures. * Manage and report any incidents or emergencies occurring in the lobby or adjacent areas. * Guide the Bellboy, Assistant Receptionist, and other staff on front-desk-related matters as needed. * Handle telephone calls in accordance with network and property standards. * Monitor and update guest information in the system to ensure accuracy. * Maintain the department’s filing system properly organized. * Keep the reception area organized and presentable at all times. * Participate in regular training sessions to enhance service skills and product knowledge. * Perform other related duties as required by the department