RECEPTIONIST

Description

Job Summary: Greet guests, perform check-in and check-out procedures, manage reservations, and mediate conflicts, ensuring high-quality service and adherence to established procedures. Key Highlights: 1. Guest service and relationship management 2. Management of check-in, check-out, and reservations 3. Conflict mediation and process organization **Company Description** A hotel is a commercial establishment that provides accommodations for travelers and represents the most traditional form of lodging. **Job Description** Greet guests/customers at the front desk or by telephone, identify\-them, and provide various information and clarifications (e.g., reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.). * Perform guest check\-in, including completion of registration forms, key distribution, and escorting guests to their respective rooms. * Perform guest check\-out, including invoice settlement, payment collection, and assembling/organizing related documentation. * Ensure compliance with front desk procedures and prepare “Self\-Control” processes and procedures. * Mediate conflicts and intervene in critical/atypical situations involving guests/customers. * Enter reservation information into the system. * Promote, accrue points for, and operate the loyalty program according to established standards. * Conduct shift handover strictly following pre-established procedures. * Guide the Bellboy, Assistant Receptionist, and other staff on front desk-related matters as needed. * Handle telephone inquiries following both corporate and property-specific standards. * Maintain the department’s filing system in proper order. * Perform other related duties as required by departmental needs. **Qualifications** REQUIRED COMPETENCIES * Creativity Problem Solving Contribution to Results Passion for Service Flexibility Commitment Dynamism Teamwork Organization Communication PERSONAL CHARACTERISTICS * Agility Proactivity Discretion Attention to Detail Care/Diligence Friendliness Communication **Additional Information** * SALARY: 3\.584,44 * SCHEDULE: 2:40 PM TO 11:00 PM * MEALS ON SITE * LIFE INSURANCE * AMIL DENTAL PLAN (OPTIONAL) * AMIL HEALTH PLAN * PPR (PROFIT AND RESULTS SHARING PROGRAM) * DISCOUNTS ON COURSES * INTERNAL GYM FOR EMPLOYEES (INTERNAL) * TIME-OFF BANK HOURS