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Job Summary: We are seeking a dynamic Pleno Analyst with a strong owner mindset to work in the asset return operation, serving as the focal point for medium- and large-scale projects, ensuring smooth and strategic reverse logistics. Key Highlights: 1. Operate at the core of the asset return operation 2. Be the key driver in coordinating with clients and internal departments 3. A dynamic environment focused on innovation and customer **Simpress is the market-leading company in the IT equipment and solutions outsourcing segment, consolidated in the market by its ability to transform customers’ technology infrastructure into operational efficiency. With a constant innovation ecosystem, the company delivers not only machines but intelligence and productivity to businesses of all sizes.** To sustain this leadership position, Simpress seeks talents who share its fundamental pillars: **Engagement and Learning:** We value curious professionals who pursue continuous growth and possess a thirst for knowledge. Here, growth stems from the willingness to learn and the courage to face new challenges. **Results Orientation:** We work with clear goals and a high-performance culture. We seek professionals guided by metrics (KPIs), who understand that excellence in execution keeps us at the top. **Passion for People and Innovation:** We believe technology only makes sense when it serves people. Therefore, we value those who enjoy teamwork, share ideas, and see innovation as a tool to simplify everyday life. **Customer at the Core of Everything:** Our compass is our customer’s success. We seek professionals with empathy and strategic vision to ensure every delivery, every support interaction, and every touchpoint adds real value to the business of those who trust Simpress. If you seek a dynamic environment where innovation is the rule and customer focus is the priority, Simpress is the right place for you to build your career and achieve extraordinary results. **Responsibilities and Duties** **About the Role** We seek a dynamic professional with a strong owner mindset to operate at the heart of our asset return operation. As a Pleno Analyst, you will be the focal point for medium- and large-scale projects, ensuring reverse logistics occur smoothly, strategically, and within agreed timelines. You will not merely be an executor, but the protagonist who coordinates internal departments and clients to guarantee excellence in delivery. Main Responsibilities * **Project and Client Management:** Lead medium- and large-scale projects, managing a portfolio of approximately 50–60 clients simultaneously. * **Strategic Interface:** Actively participate in client meetings to guide return workflows and align expectations. * **Logistics Planning:** Plan asset pickups, coordinating dates and capacity with partner departments such as Services and Transportation. * **Schedule Adherence:** Update weekly schedules and strictly meet client-communicated pickup deadlines. * **Executive Reporting:** Periodically report process status, progress, and risks to coordinators and managers of involved departments. * **Internal Coordination:** Serve as the liaison between client needs and Simpress’s operational capabilities, negotiating feasible service windows. **Requirements and Qualifications** * **Owner Mindset:** Ability to manage processes end-to-end, assuming responsibility for outcomes and proactively identifying risks for management. * **Proactivity and Leadership:** Essential to identify bottlenecks and seek solutions before they become critical issues. * **Assertive Communication:** Ability to navigate confidently between technical operations and executive/client meetings with clarity and assurance. * **Organization and Time Management:** Ability to prioritize tasks across a large portfolio without compromising reporting quality. * **Prior experience in Reverse Logistics, Asset Management**, or B2B Customer Service. * **Experience managing schedules and projects.** * **Proficiency in Microsoft Office** (especially Excel for KPI tracking and scheduling). **Additional Information** Check out the benefits included in this journey: Profit Sharing (PLR): Above-market recognition, valuing achievements built together. Health and Well-being: Medical and dental coverage for employees and dependents; Telemedicine with no co-payment; Mental Health and Healthy Eating Programs; Wellhub. Meal or Food Allowance. Birthday Day Off. Development: Sim University: our corporate university offering courses and learning paths that foster continuous learning and professional growth; Educational partnerships with recognized institutions. Referral Program: Here, great referrals to join our team are duly recognized.
