PROJECT COORDINATOR – SMB

Description

Job Summary: A professional responsible for ensuring delivery of the contracted service, managing resources, guaranteeing customer satisfaction, and project profitability. Key Highlights: 1. Efficient management of high-complexity services 2. Acting as service/project owner while maintaining cross-functional relationships 3. Keen focus on results vs. cost and commercial approach **Description** Ensure delivery of the service contracted by the customer or group of customers under your responsibility, by mobilizing necessary resources to achieve established objectives (with a focus on TOTVS’s financial results), ensuring efficient service management and customer satisfaction. **Responsibilities and Duties** **WHAT YOU WILL DO:** Ensure communication and transparency regarding service and project results and issues to stakeholders through meetings, presentations, and status reports; Act as service/project owner, taking responsibility and maintaining relationships across involved areas (customers and other TOTVS departments) to enable resolution of project/service issues and drive continuous process improvements; Perform efficient service management (high complexity, regardless of size, scope, or product line), ensuring adherence to agreed timelines, costs, and scope (managing revenue, costs, and expenses), as well as proactively identifying and mitigating risks; Identify and develop potential successors, transferring technical knowledge, conceptual understanding, and management tools; Collaborate closely with the commercial team to ensure structured project management, negotiations, and opportunity development; Maintain a keen focus on results vs. cost (ROL, Margin, EBITDA) using project management tools (PSA); Adopt a commercial approach to offer customers new service solutions, ensuring continuous revenue generation from new services at the customer site; Ensure achievement of goals and targets, guaranteeing team productivity (time tracking), NPS, and project margins; Master the TOTVS Implementation Methodology, ensuring accurate delivery, proper project documentation, and adherence to the contracted scope. **Requirements and Qualifications** **WHAT WE EXPECT FROM YOU:** Completed undergraduate degree; Experience managing ERP or business software implementation projects; Experience managing projects using the PMBOK methodology; Experience managing people; Fluent English; Availability to work in a hybrid model; Availability for travel.