Cloud Leader

Description

Job Summary: Responsible for monitoring area indicators and demands to support team development and goal achievement, acting in support, training, and performance management. Key Highlights: 1. Support for team development and goal achievement 2. Focus on leadership, training, and feedback for the team 3. Opportunity to work with TOTVS and Cloud products Description: Responsible for monitoring area indicators and demands, aiming to support team development and achievement of established goals. Responsibilities and Duties * Support the team in daily activities, answering questions and handling critical cases; * Define action plans together with coordination through indicator analysis and monitoring; * Structure monthly results presentations together with coordination through indicator analysis; * Resolve difficulties by interacting with internal teams and customers; * Ensure team growth by conducting training sessions with the team; * Promote execution quality by delivering timely feedback to the team; * Lead the team to achieve area-defined goals by monitoring indicators and implementing operational performance actions; * Develop the technical team through new experiences, challenges, and continuous feedback; * Promote and ensure Governance and Information Security guidelines and practices through periodic team training; * Support coordination in managing vacations, overtime, time banks, on-call shifts, days off, and attendance tracking, via team report monitoring and planning. Requirements and Qualifications * Passion for challenges; * Team spirit; * Entrepreneurial profile (initiative, persistence, and determination); * Technical knowledge of TOTVS products; * Strong interpersonal and professional relationship skills; * Personal and professional ethics; * Infrastructure knowledge (compute, storage, backup, networks, etc.); * Accounting/financial concepts for budgeting, forecasting, and result tracking; * Knowledge of TOTVS Cloud business: full scope, purpose, strategy, etc. 2512310202491938660