Customer Service Assistant (South Operations)

Description

Job Summary: The professional will be responsible for resolving internal and external requests, analyzing processes, providing customer service, and developing training materials. Key Highlights: 1. Resolution of internal and external requests and analysis of internal and external processes 2. Customer service through multiple channels and development of training materials 3. Support for strategic customers and optimization of workflows Handle internal and external requests by managing pending task lists, analyzing processes and invoices, and verifying documentation to ensure compliance. Sabesp seeks a Customer Service Assistant to join the Commercial Operations Team in **Metropolitan South (South Zone of São Paulo and municipalities of São Bernardo do Campo, Diadema, Rio Grande da Serra, Ribeirão Pires, Itapecerica da Serra, Embu das Artes, Embu Guaçu, Juquitiba, and São Lourenço da Serra)**, with a focus on administrative reporting, data analysis, targeted analyses, and customer service. The professional must ensure compliance with technical standards, promote sound operational practices, and collaborate with multidisciplinary teams to optimize sanitation system performance. *** Sabesp (Companhia de Saneamento Básico do Estado de São Paulo) is responsible for water supply and sewage collection and treatment across 377 municipalities in São Paulo State, serving 28 million people. **It is one of the world’s largest environmental sanitation companies and the largest in Brazil.** The Company aims to advance five decades in five years, expanding access to potable water and basic sanitation for millions of people. Its commitment is to achieve, four years ahead of schedule, the targets established by Brazil’s Sanitation Legal Framework, thereby delivering **dignity, health, and sustainable development** to millions of Brazilians while preserving natural resources for future generations. Here, our essence is transforming lives. Our purpose is to connect people to a better future by delivering essential services with excellence and commitment to health and the environment. We dream big: we aspire to become a global leader in basic sanitation, driving a more sustainable society and generating robust, long-term value for our shareholders. Our culture comes alive when we deliver purpose-driven results, care for the customer in every detail, think and act like owners, recognize those who make things happen, collaborate with trust and transparency, and remain consistently guided by ethics and safety. This is the Sabesp way—transforming the present and preparing the future. We value care and well-being for our employees, fostering a welcoming and dynamic work environment. With infrastructure designed to support and inspire our teams, the Company reinforces its commitment to this transformative journey. **Responsibilities and Duties** * Resolve internal and external requests by managing pending task lists, analyzing processes and invoices, and verifying documentation to ensure compliance. * Provide customer service through multiple channels, handling requests requiring detailed analysis and follow-up actions. * Respond to customer complaints and feedback. * Develop training materials and participate in audits of customer service and processes to ensure service quality and efficiency. * Provide ongoing support to customers, contributing to workflow optimization and enhanced user experience. * Support strategic customers—including construction companies, real estate agencies, and government entities—with personalized, efficient service. **Requirements and Qualifications** * Completed high school education. * Valid Brazilian National Driver’s License (CNH) preferred. **Additional Benefits** * Health Insurance * Private Pension Plan * Meal Voucher (VR) and Food Voucher (VA) * Transportation Voucher * Christmas Bonus * Birthday Day Off * Extended Maternity Leave * Extended Paternity Leave * Daycare Assistance for Mothers and Fathers * Wellhub (Gympass) Partnership * Profit-Sharing Program (PPR) The new Sabesp is far more than a sanitation company. We are a force that powers cities, delivers quality of life to millions, and truly makes a difference! Continuously, we innovate to guarantee water supply and sewage collection for 375 municipalities across all regions of São Paulo State. But we won’t stop there! We will accelerate universal access to water and sewage services, achieving by 2029 the targets originally set for 2033. And what makes all this possible? People! The new Sabesp is transforming with ambitious goals, transparent principles, and a team passionate about its work. We are embarking on a new phase, with a fresh perspective on the future. And every great future begins with a dream. More agile, more modern, and offering even greater growth opportunities for those eager to be part of this transformation. At the new Sabesp, you’ll find innovation, tangible impact, and an environment where your ideas and energy truly matter. If you seek purpose-driven work and the chance to transform lives, this is your place! **#Let’sTransform! #JoinSabesp!**