Job Summary: Level 1 technical support professional responsible for handling service tickets, performing initial diagnostics, executing operational procedures, and monitoring basic IT services. Key Highlights: 1. IT Incident Handling and Diagnosis (L1) 2. Support for User Creation, Password Reset, and Access Permissions 3. Support for Systems, Networks, Workstations, and Peripherals **Responsibilities** Handle Level 1 service tickets related to: * System access; * Basic networking (Wi\-Fi, cabling, VPN); * Workstations (Windows/macOS); * Printers and peripherals; * Perform initial diagnosis of incidents and requests; * Execute standard operating procedures (SOPs) and simple scripts; * Monitor basic services (servers, network links, backups, antivirus); * Log, update, and close tickets in the ITSM tool; * Escalate incidents to L2/L3 when necessary. Support activities including: * User creation; * Password reset; * Access permissions; * Assist with IT asset inventory routines; * Adhere to information security policies and compliance requirements; * Document simple solutions and recurring procedures. **Education** * Currently pursuing or completed a technical or undergraduate degree in: IT, Networking, Information Systems, Computer Science, or related fields **Competencies** Basic knowledge of: * Networking (IP, DNS, DHCP); * Windows operating systems; * Hardware fundamentals (desktops, laptops, printers); * Ticketing tools (ServiceNow, GLPI, Jira, etc.); * ITIL concepts (incident, request, SLA). **Preferred Qualifications** Familiarity with: * Active Directory; * Microsoft 365 / Google Workspace; * Linux (basic); * Virtualization (VMware, Hyper\-V – conceptual); * Monitoring tools (Zabbix, PRTG, Grafana). **Benefits:** * Meal Allowance or Food Voucher (Ifood Benefícios): R$ 35.00 per workday; * Life Insurance: 100% covered by the company; * Health Plan (Unimed): 50% of the monthly premium covered by the office; * O\&A School: Corporate education center for continuous professional development; * Childcare Assistance: R$ 245 for children up to 6 years old; * O\&A Saúde – Clude: Mental health consultations, nutrition, fitness sessions, and general practice visits at R$ 45.00 each, with no monthly fee; * Dental Plan (Uniodonto): 50% of the monthly premium covered by the office; * Partnerships with educational institutions; * SESC membership benefits; * Transportation Allowance or Parking; * Birthday Day Off to celebrate your special day your way; * On\-site Convenience Store (Market4you) for daily convenience. **\*This opportunity is also open to people with disabilities\***