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Job Summary: Clinicorp is seeking a Mid-Level Customer Success Analyst to strategically drive the evolution of our customer base, ensuring adoption, engagement, and continuous value generation—with an emphasis on relationship-building and measurable outcomes. Key Highlights: 1. Strategic and technical reference role within the Customer Success team 2. Lead role in building high-level client relationships 3. Focus on revenue expansion and continuous value delivery to the client Clinicorp is Brazil’s leading healthtech providing technological solutions for dental and aesthetic clinics. Through our integrated, intelligent platform, we help clinics become high-performance businesses—unifying practice management, marketing, digital medical records, automated scheduling, financial intelligence, and real-time data analytics. We serve over 25,000 clinics nationwide and impact thousands of dentists and aesthetic professionals daily—enabling more accurate decision-making, increased profitability, and exceptional patient experiences. Our purpose is clear: to accelerate clinic growth and success through technology, security, human-centered care, and a comprehensive ecosystem of solutions. ### **About the Customer Success Team** The Clinicorp **Customer Success** team plays a strategic role in evolving our customer base, ensuring adoption, engagement, and continuous value generation throughout the customer journey. Currently, the team is structured across three complementary areas: * **Ongoing** – responsible for continuous account management, platform usage evolution, and value expansion with clients (this position is embedded here). * **CRM** – focused on data intelligence, segmentation, workflows, and supporting CS decision-making. * **Customer Marketing** – dedicated to strategic communication, campaigns, education, and strengthening client relationships. CS work requires **deep knowledge of the dental market and clinical practice management**, connecting Clinicorp’s multiple products to clients’ realities in a consultative, data-driven manner. The focus is on demonstrating—concretely—the platform’s impact on clinic performance, reinforcing long-term relationships and supporting business growth. Amid operational growth and maturation, the team—and especially this role—plays a key part in consolidating this strategy, collaborating closely with Product, Sales, Marketing, and Technology teams. ### **About the Role** As a **Mid-Level Customer Success Analyst**, you will hold a **strategic and technical reference role** within the team. This position is designed for professionals with solid CS experience who can navigate **complex scenarios**, influence decisions, and support team development. You will lead the development of high-level client relationships, operating consultatively, analytically, and results-oriented. **Responsibilities and Duties** * Drive revenue expansion within the Clinicorp customer base, ensuring continuous value delivery to clients and revenue generation for Clinicorp. * Conduct strategic meetings, periodic check-ins, and online training sessions—proactively engaging clients and aligning Clinicorp’s solutions with clinics’ business objectives. * Support client integration and process evolution within the platform, promoting operational efficiency and greater maturity in using contracted solutions. * Manage inquiries, objections, and critical situations with empathy, clarity, and agility—turning challenges into opportunities to strengthen relationships and grow accounts. * Participate in online and in-person events, representing Clinicorp with messaging aligned to our value proposition and base-growth strategy. * Execute and contribute to continuous improvement of communication, support, and account management workflows—aiming for efficiency, scalability, and revenue impact. * Collaborate closely with CRM and Customer Marketing squads to ensure alignment in executing expansion strategies and delivering client value. **Requirements and Qualifications** * Bachelor’s degree in Communications, Business Administration, Dentistry, or related fields. * Solid experience in **Customer Success or Customer Experience**, with mastery of CS methodologies. * Experience managing and building relationships with **dental clinics** will be considered a significant advantage. ### **Expected Skills** * Strategic vision and ability to influence operational-level change. * High adaptability and resilience in dynamic, high-pressure environments. * Strong capability to solve complex problems and perform critical analysis. * Excellent verbal and written communication skills, with ability to influence and persuade. * Advanced data analysis skills and ability to translate insights into actionable steps. * Relationship-building, collaboration, and teamwork capabilities. * Organization, time management, and systemic thinking. * Collaborative mindset, with capacity to serve as a technical reference and support team development. **Additional Information** And what benefits will you receive as a Clinicorper under CLT employment? There are m\-a\-n\-y! CAJU Meal Card Culture Allowance Quarterly Bonus Education Allowance Wellhub – gym and wellness app network for you and your dependents; Conexa – digital health platform offering teleconsultations across specialties and self-care programs; Bradesco Health and Dental Plans; Unimed Personal Health Plan*; Life Insurance; CliniCare Kids – financial assistance for daycare or babysitting (with formal employment contract) for children aged 0–6 years; CliniCare Baby – R$ 400.00/month for up to 3 months post-birth, intended for baby supplies and essentials; Citizen Company Program (extended maternity and paternity leave); BTG Financial Advisory Services; Birthday Day Off; Transportation Voucher; Dining area with fruits and coffee*; CliniLounge (relaxation area for rest and games)*; Exclusive partnerships: discounts at commercial establishments in Jaraguá do Sul and surrounding areas—including restaurants, universities, and more*; An amazing workplace—and much more. Is it a match? Apply now! * Benefits available in Jaraguá do Sul (SC) Clinicorp aims to deliver a **comprehensive practice management solution for health, beauty, and wellness clinics**. All Clinicorpers embody the values behind our work: solving our clients’ pain points with a relentless focus on delivering results and driving client success. We are a company full of incredible opportunities—and the journey is intense. We are growing constantly, which is why we prioritize acquiring and developing talent. **Want to join this team making a difference?** Then keep an eye on open positions in our **\#teamclinicorp**.
