**Hi, great to see you here!** **Do you already know ZAMP?** We are a large restaurant ecosystem that brings together international brands such as Burger King, Popeyes, Starbucks, and Subway. And behind every success recipe are the Zampers: people who make things happen, play as a team, and leave their mark every day. Here, we believe the true flavor of success is having space to create, grow, lead, and be yourself. We leverage technology, innovation, and strong partnerships to deliver experiences that surprise our customers and generate opportunities for our team. We have an appetite for the future and the boldness to conquer new markets, new flavors, and new connections—because great brands exist only when great people build something greater than themselves. That’s **Zamp**: an evolving ecosystem of restaurants and people. **Responsibilities and Duties** **What will your challenge be?** * Monitor daily operational demands (D\-0\) to ensure timely handling within defined deadlines and adherence to established SLAs; * Direct, distribute, and prioritize tickets to responsible teams, considering criticality, operational impact, and urgency; * Conduct continuous follow\-up with field teams, service providers, and support areas, performing proactive follow\-ups to ensure timely resolution; * Monitor critical tickets, proactively identifying deviations and escalating issues for rapid resolution; * Ensure accurate information updates in systems, guaranteeing traceability, data reliability, and visibility of operational status; * Identify pending items, bottlenecks, and deviations in activity execution, engaging responsible parties and tracking progress until completion; * Support the routine operational management of the CCM, ensuring smooth communication among operations, technicians, service providers, stores, and partner areas; * Track operational KPIs and support the preparation of daily performance reports; * Enforce adherence to defined deadlines, standards, and processes, ensuring operational discipline and governance; * Proactively identify opportunities for continuous improvement to enhance operational efficiency; * Support emergency handling and high-criticality demands with urgency, solution focus, and rapid store operational recovery; * Ensure tickets are correctly routed to technicians, service providers, stores, and leadership (regional managers, coordinators), prioritizing rapid normalization of store operations. **Requirements and Qualifications** **Ingredients for the Combo:** * Experience in maintenance, operations, or technology routines. * Degree in Maintenance, Engineering, Technology, or related fields. * Ability to simultaneously manage multiple demands with organization and discipline. * Strong sense of urgency, proactive attitude, and ownership mindset. * Solid follow\-up, issue tracking, and escalation capabilities. * Clear, objective, and firm communication skills for interactions with technicians, service providers, stores, and internal departments. * Ability to work under pressure and in dynamic environments. * Analytical profile with operational awareness and capacity to identify priorities, deviations, and impacts on store operations. * Strong interpersonal skills to collaborate effectively with operational teams and vendors. * Basic understanding of data and KPIs to assess whether a store is operating properly. **Desirable** * Experience in maintenance, facilities, or field operations routines. * Knowledge of Computerized Maintenance Management Systems (CMMS). * Proficiency in Excel and basic analysis of operational KPIs. * Experience monitoring SLAs and managing backlogs. **Additional Information** **Benefits:** * Flexible Office; * Meal or Food Allowance; * Multi-Benefit Card; * Commuter Pass, Parking, or Shuttle Service; * Health and Dental Insurance with no co-payment (including for dependents); * Life Insurance (effective from day one of employment); * Attractive Annual Bonus; * Partnerships with universities and educational institutions; * Health and Wellbeing Programs (telemedicine and online psychotherapy); * TotalPass (a platform offering access to over 20,000 gyms and partners in psychology, nutrition, and wellbeing—all in one benefit); * Birthday Day Off. We are a large restaurant ecosystem that brings together international brands such as Burger King, Popeyes, Starbucks, and Subway. And behind every success recipe are the Zampers: people who make things happen, play as a team, and leave their mark every day. Here, we believe the true flavor of success is having space to create, grow, lead, and be yourself. We leverage technology, innovation, and strong partnerships to deliver experiences that surprise our customers and generate opportunities for our team. We have an appetite for the future and the boldness to conquer new markets, new flavors, and new connections—because great brands exist only when great people build something greater than themselves.
João Silva
Indeed · HR
João Silva
Indeed · HR
