Retention Assistant I

Description

Job Summary: Protect and retain customers requesting cancellation by negotiating their continued service and offering promotions to keep them active. Key Highlights: 1. Prioritizes diversity and inclusion 2. Dynamic work environment with development and growth opportunities 3. A reference in protecting people, homes, and businesses Join us! \#VemSerVerisure \#VerisureVagas Have you ever considered working for a company that promotes diversity and equity in all its opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers development and growth opportunities! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. Stay informed! Verisure is a European and Brazilian leader in protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and become an industry benchmark. Verisure Brazil is part of the international group, Europe’s market leader, present in over 17 countries. Job Mission Protect our customer portfolio by reversing customers who contact us with cancellation requests. What are the main responsibilities? 1. Proactive customer contact 2. Backlog and cancellation request management 3. Negotiate customer retention using retention tools 4. Offer promotional deals to keep customers active What qualifications do you need? Completed high school education Knowledge of negotiation and customer loyalty practices Experience in sales or retention activities Agile and proactive profile Salary: R$ 1.530,37 fixed + uncapped commission Benefits: Transportation Allowance Meal or Food Allowance Life Insurance Medical Assistance Plan* Dental Plan* Wellhub (Gympass)* CONEXA – Telemedicine platform Payroll-Deductible Loan – per current policy Verisure Monitored Alarm System – per current policy Childcare Assistance up to 10 months of age – per current policy Verisure Baby – a welcome gift kit for new parents at Verisure Clube Mais – partnership program offering exclusive discounts for Verisure employees Annual Pluxee Health Check-Up Employee Assistance Program (EAP) Mindself: Meditation session app Zero Stress: Emergency repair services 15-day Paternity Leave VidaLink: Nutrition app and Medication Assistance * Medical, dental, and Gympass plans may incur monthly fees depending on the selected coverage tier. Working Hours 6x1 rotating schedule: Monday to Friday, 2:00 PM to 8:20 PM; Saturday, 8:00 AM to 2:20 PM (Sundays off). Work Location Morumbi – near CPTM Morumbi Station – Emerald Line Verisure provides free shuttle service from Borba Gato Station – Lilac Line (for employees). Do you identify with this opportunity? Join our team! Minimum Education Level: High School (Secondary Education) Desired Education: * High School (Secondary Education)