Operations Analyst

Description

Job Summary: Continuous support and improvement for customer service and business areas, with a focus on analysis, project structuring, and interpersonal communication. Key Highlights: 1. Support for various customer service and business areas 2. Assistance in project structuring and scalability 3. Mapping and monitoring of departmental KPIs **Your day-to-day responsibilities:** * Supporting front-office teams (B2C, B2B, Banking, and PME customer service teams; business desks; quality teams, etc.) in customer service delivery; * Supporting, developing, and structuring projects/tools used to scale the department; * Mapping and monitoring key departmental offenders and KPIs; * Liaising with various BTG Pactual departments, including IT, Operations, Business Desks, and Products. **What we expect from you:** * Completed undergraduate degree in Engineering, Economics, Business Administration, Accounting, or related fields; * Analytical profile with strong critical thinking and attention to detail; * Advanced Excel proficiency (mandatory); * Proactivity, ownership mindset, execution energy, and strong interpersonal communication skills. **Benefits:** * Profit and Results Sharing Program (PLR); * Meal and Food Allowance; * Health Insurance; * Dental Insurance; * Childcare/Babysitter Allowance; * Transportation Voucher; * WellHub; * TotalPass; * Employee Assistance Program (EAP); * Voluntary plans such as Private Pension and Life Insurance; * Pharmacy Discount; * Nutrition Program; * Pregnancy Program; * Extended Maternity and Paternity Leave – Citizen Company