Senior People Services Analyst

Description

**Hi, great to see you here!** **Do you already know ZAMP?** We are a large restaurant ecosystem bringing together international brands such as Burger King, Popeyes, Starbucks, and Subway. And behind every successful recipe are the Zampers: people who make things happen, play as a team, and leave their mark every day. Here, we believe the true flavor of success lies in having space to create, grow, lead, and be your authentic self. We leverage technology, innovation, and strong partnerships to deliver experiences that delight our customers and generate opportunities for our team. We have an appetite for the future and the boldness to conquer new markets, new flavors, and new connections—because great brands exist only when great people build something greater than themselves. That’s **Zamp**: a constantly evolving ecosystem of restaurants and people. **Responsibilities and Duties** **What will your challenge be?** **About the Role** We are looking for a communicative, organized individual who enjoys working with people to join our People Services team! You will support our employees with payroll-related requests and routine tasks, ensuring agile, clear, and empathetic service. **Key Responsibilities** * Respond to and resolve payroll-related service tickets; * Support employees with questions regarding onboarding, benefits, termination, vacations, payslips, and time tracking; * Conduct detailed analysis and resolution of requests; * Ensure timely responses and high-quality service delivery; * Contribute to continuous improvement of processes and employee experience. **Requirements and Qualifications** **Ingredients for the Combo:** * Strong communication skills (verbal and written); * Empathy and focus on employee service; * Organizational skills and sense of priority; * Attention to detail and commitment to deadlines; * Proactivity and willingness to learn; * Completed undergraduate degree; * Experience with payroll routines; **Additional Information** **Benefits:** * Flexible Office; * Meal or Food Allowance; * Multi-Benefit Card; * Commuter Pass, parking, or shuttle service; * Health and dental insurance with no copayment (including for dependents); * Life Insurance (effective from Day 1 of employment); * Attractive Annual Bonus; * Partnerships with universities and educational institutions; * Health and Well-being Programs (telemedicine and online psychotherapy); * TotalPass (a platform offering access to over 20,000 gyms and partners in psychology, nutrition, and well-being—all in one benefit); * Birthday Day Off. We are a large restaurant ecosystem bringing together international brands such as Burger King, Popeyes, Starbucks, and Subway. And behind every successful recipe are the Zampers: people who make things happen, play as a team, and leave their mark every day. Here, we believe the true flavor of success lies in having space to create, grow, lead, and be your authentic self. We leverage technology, innovation, and strong partnerships to deliver experiences that delight our customers and generate opportunities for our team. We have an appetite for the future and the boldness to conquer new markets, new flavors, and new connections—because great brands exist only when great people build something greater than themselves.