**Hi, great to see you here!** **Do you already know ZAMP?** We are a large restaurant ecosystem bringing together international brands such as Burger King, Popeyes, Starbucks, and Subway. And behind every successful recipe are the Zampers: people who make things happen, play as a team, and leave their mark every day. Here, we believe the true flavor of success lies in having space to create, grow, lead, and be your authentic self. We leverage technology, innovation, and strong partnerships to deliver experiences that surprise our customers and generate opportunities for our team. We have an appetite for the future and the boldness to conquer new markets, new flavors, and new connections—because great brands exist only when great people build something greater than themselves. That’s **Zamp**: a constantly evolving ecosystem of restaurants and people. **Responsibilities and Duties** **What will your challenge be?** * Analyze operational data and transform information into **actionable insights** to support leadership decision-making. * Develop, update, and monitor operational performance metrics such as **backlog, SLA, productivity, recurrence, response time, and operational efficiency**. * Create, maintain, and enhance **controls, dashboards, and executive presentations**, primarily using **Excel and Power BI**. * Conduct operational analyses to identify **bottlenecks, trends, root causes, and opportunities for continuous improvement**, avoiding reactive approaches. * Lead operational and performance meetings with internal teams, vendors, and partner departments, ensuring alignment on actions and tracking of results. * Design, implement, and monitor **action plans** focused on backlog reduction, SLA improvement, and increased operational efficiency. * Support **continuous improvement, process automation, and operational standardization** initiatives, with emphasis on productivity gains and scalability. * Proactively identify **operational risks**, proposing data-driven, impact-oriented solutions. * Monitor strategic operational KPIs and deliver **managerial and executive reports**. * Support leadership in building **data-driven operational strategies**. * Ensure **data quality, reliability, organization, and governance** across operational use cases. **Requirements and Qualifications** **Ingredients for the Combo:** * **Advanced Excel** (data analysis, data manipulation, formulas, pivot tables, control structuring). * Strong analytical capability, with critical operational insight. * Data-oriented profile, skilled at **transforming data into practical actions**. * Organizational skills, ability to prioritize, and autonomy in conducting analyses and projects. * Strong communication skills and ability to lead meetings across different departments and hierarchical levels. * Proactivity, ownership mindset, and initiative to propose structural improvements. * Knowledge of **operational management**, maintenance, facilities, or service desk. **Preferred Qualifications** * Prior experience in CCO environments, operations, or operational intelligence areas. * Interest in or experience with **AI applied to data analysis**. **Additional Information** **Benefits:** * Flexible Office; * Meal or Food Allowance; * Multi-Benefit Card; * Commuter Benefit, Parking, or Shuttle Service; * Health and Dental Insurance with no co-payment (including for dependents); * Life Insurance (effective from Day 1 of employment); * Attractive Annual Bonus; * Partnerships with universities and educational institutions; * Health and Well-being Programs (telemedicine and online psychotherapy); * TotalPass (a platform offering access to over 20,000 gyms and partners in psychology, nutrition, and well-being, all in one benefit); * Birthday Day Off. We are a large restaurant ecosystem bringing together international brands such as Burger King, Popeyes, Starbucks, and Subway. And behind every successful recipe are the Zampers: people who make things happen, play as a team, and leave their mark every day. Here, we believe the true flavor of success lies in having space to create, grow, lead, and be your authentic self. We leverage technology, innovation, and strong partnerships to deliver experiences that surprise our customers and generate opportunities for our team. We have an appetite for the future and the boldness to conquer new markets, new flavors, and new connections—because great brands exist only when great people build something greater than themselves.
João Silva
Indeed · HR
João Silva
Indeed · HR
