Job Summary: The professional performs preventive maintenance and basic repairs on engines and components, ensuring effective customer service and compliance with safety standards. Key Highlights: 1. Friendly and professional customer service 2. Qualified maintenance and repair of products 3. Focus on personal and professional development **Job Summary:** Completes basic preventive maintenance and/or repair activities on engines and related components at the customer site with minimal supervision. **Key Responsibilities:** Commits to customers in a friendly and professional manner. Ensures effective and immediate attention to customer needs. Applies specialized tools and follows documented procedures and policies to diagnose and perform basic repairs, including preparation of required parts and tools. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisors. Performs preventive maintenance activities in accordance with scheduled plans and documented standards for engines and related components in the field. Completes required documentation, such as service worksheets, time sheets, and warranty requests via handwritten forms or business system entry screens. Completes training according to skill and business requirements. Maintains service vehicle and tools clean and in good working condition. Ensures compliance with all applicable Health, Safety, and Environmental policies, procedures, and legislation. **Qualifications** * Preventive maintenance on Engine-Generator Sets; * Diagnostics and repairs on diesel engines (various applications, e.g., trucks, engine-generator sets, general machinery); * Report writing. **Responsibilities** **Skills:** Communicates effectively – Develops and delivers communication in various ways to clearly convey understanding of specific needs across diverse audiences. Customer focus – Builds strong customer relationships and provides customer-oriented solutions. Accountability – Holds self and others accountable for fulfilling commitments. Planning and alignment – Plans and prioritizes work to fulfill commitments aligned with company objectives. Self-development – Actively seeks new ways to grow and be challenged using both formal and informal development channels. Health and safety fundamentals – Advocates and models proactive health and safety behaviors by identifying, reporting, and participating in actions aimed at improving health and safety to build an interdependent culture and contribute to an injury-free workplace. Diagnostic application – Translates customer complaints into problem-solving plans; resolves problems following guided workflows, procedures, specialized equipment (e.g., mechanical and electrical service tools), and computer diagnostic software to isolate faulty components enabling successful repair; validates repair by duplicating the complaint to ensure resolution; documents problem-solving results in the business system to communicate what was done for payment and historical tracking. Electrical installation knowledge – Demonstrates knowledge of Cummins and industry standards when working with low and/or high voltage, adhering to all workplace safety procedures, including use of Personal Protective Equipment, to create a safe working environment; applies basic electrical theories and electronic component knowledge, following procedures and using appropriate tools to safely and efficiently diagnose and repair products. Electronic service tool application – Identifies the set of hardware and software tools required for a service event; uses appropriate electronic tools to maintain the product or diagnose and resolve a problem; interprets electronic tool results or recommendations to determine next steps for service resolution. Mechanical installation knowledge – Demonstrates knowledge of Cummins and industry standards, complying with all workplace safety procedures, including use of Personal Protective Equipment, to create a safe working environment; applies mechanical theories and principles, following procedures and using appropriate tools to safely and efficiently diagnose and repair products. Product maintenance and repair – Considers and performs maintenance on electrical/mechanical products per instructions, using required tools within standard repair time to ensure quality repair; assembles and disassembles engines or power generators per instructions, using required tools to ensure a clean and organized environment; inspects and replaces parts and components per reuse instructions to minimize customer ownership costs; performs progressive damage inspection per guidelines to restore pre-failure condition. Service documentation – Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and required documentation in the service management system to maintain an accurate record of work performed. Technical escalation – Gathers information on product technical issues and uses available resources, including data management tools; escalates issues to higher levels of expertise, balancing customer response opportunity with investigation effort; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and timely, accurate ticket resolution. Values differences – Recognizes the value that different perspectives and cultures bring to the company. **Education, Specializations, Certifications:** Trained Engine Technician Apprentice Professional diploma from a relevant technical institution Valid Brazilian Driver’s License Category B. Technical course in diesel mechanics; Proven experience in diesel engine maintenance; Experience in mobile maintenance. **Experience:** Minimum professional workshop experience required. Basic knowledge level and/or experience with engine mechanical products. Experience with teardown (full assembly and disassembly of engines). Experience with engine-generator set maintenance. **Job** Service **Organization** Cummins Inc. **Role Category** Off-site Remote **Job Type** Technician **ReqID** 2423805 **Relocation Package** No **100% On-site** No