Job Summary: Detail-oriented and organized professional for operational governance, focused on continuous improvement, process analysis, and audit support. Key Highlights: 1. Professional development opportunities and interesting projects. 2. An inclusive and collaborative environment to co-create solutions. 3. Global scale with diverse career opportunities. **Benefits Operations Coordinator – Operational Governance** We are seeking a detail-oriented and organized professional to join Marsh’s team. This professional will play an essential role in **continuous improvement initiatives with clients**, **process analysis**, **audit support**, and **management of employee movements**, ensuring updated and compliant records within risk management operations and client service. **Responsibilities:** * Communicate with internal teams and external clients or providers to resolve discrepancies or collect missing information. * Support continuous improvement initiatives by optimizing workflows and related processes. * Maintain confidentiality and security of sensitive information. * Analyze internal processes related to clients, identify improvement opportunities, and propose structured solutions. * Respond to internal and external audits, ensuring documentary and operational compliance. **Requirements:** * Minimum of 2 years of experience in the corporate benefits insurance sector. * Prior experience in customer service and operational processes within a dynamic corporate environment. * Experience reviewing documents and identifying relevant information required to execute tasks. * Ability to work with multiple applications and systems simultaneously. * Technical or university degree. * Microsoft Office Suite **Preferred Qualifications:** * Experience with non-insurance benefits (e.g., gym memberships, vouchers) * Experience in process analysis, continuous improvement, and audit support. * Solid knowledge of client-related operational movements and routines. * Proficiency in Microsoft 365 tools (Lists, Planner, Automate) **Why Join Our Team:** * We offer professional development opportunities, interesting projects, and leadership that supports growth. * We value an inclusive and collaborative environment where you can work alongside talented colleagues, co-create solutions, and generate impact for clients, communities, and internal teams. * Our global scale provides diverse career opportunities, along with benefits and rewards promoting well-being and quality of life. Marsh Risk is a company of Marsh (NYSE: MRSH), the global leader in risk, reinsurance and capital, people and investment, and risk management consulting, advising clients across 130 countries. With annual revenue of US$ 24 billion and more than 90,000 colleagues, Marsh helps build trust to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive, and flexible workplace. Our goal is to attract and retain top talent while embracing diversity across age, origin, disability, ethnicity, family responsibilities, gender identity or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected under applicable law. Marsh is committed to hybrid work, which includes the flexibility to work remotely and the benefits of collaboration, connection, and professional development gained from working together in the office. All Marsh colleagues must be in their local office or working onsite with clients at least three days per week. Office-based teams will designate at least one "anchor day" per week when the entire team is together in person.