Receptionist I

Description

***Primary Responsibility*** Open service orders (SO) in the SIM platform for maintenance requests. Answer internal and external phone calls, record requests in the log book, route them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. Check daily event service orders (SO) to guide guests/residents/clients. Review all daily reservation notes to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments (designate). Deliver RPP (NFC-e's) / RPS to guests. Clarify or direct general guest inquiries. Identify all pending items and/or requests for the shift via the log book for follow-up and completion. Print statements for verification. Read and update the log book. Guide guests, residents, and clients on building amenities. Arrange and deliver apartment keys to guests/residents. Perform guest check-in and check-out in the system. Close the cash drawer for the shift. Make welcome calls / courtesy calls. Greet guests, residents, and clients courteously. Save or print contingency / security reports. Request guests, residents, and clients to complete the FNRH form with all mandatory fields. Request guest documentation during check-in, complying with internal standards and legal requirements ***Secondary Responsibility*** Support other departments as needed. Assist guests/residents/clients with luggage. Check sales channels. Make reservations in the system. Job Type: Full-time, Direct Hire (CLT) Compensation: R$3.600,00 - R$3.700,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance Screening Question(s): * What is your English proficiency level? Experience: * Reception? (Mandatory) Work Location: On-site