Description: * Currently pursuing a Bachelor's degree in Administration, from the 2nd year onward. * Excel knowledge is desirable. * Provide telephone and in-person customer service; * Organize patient registration data in the service management spreadsheet; * Schedule home visits for clients enrolled in the "Lado a Lado" Program by healthcare professionals, following the chronological order of service delivery; * Contact clients by telephone to schedule home visits and record relevant visit information in the management spreadsheet; * Assist the Home Care team with telephone customer service; * Schedule patient transfers upon request from the team; * Conduct social assessments under the supervision of the department’s Social Worker; * Accompany the department’s Social Worker during home visits; * Maintain attendance lists for program participants; * Organize documents related to patients’ medical records; * Verify in the TOTVS system whether the client’s health plan (assisted by the "Lado a Lado" Program) meets eligibility criteria (prepaid and without exclusions); * Create appointment schedules containing information specific to home visits, after forwarding the schedules via email to the professionals responsible for service delivery; * Authorize "Lado a Lado" Program service forms in the TOTVS system; * Provide reception services to customers under the team’s supervision; * Complete required documents (filter paper for the Heel Prick Test, Heel Prick Test protocol, correspondence notebook, and service forms) for the "Bebê Unimed" Program; * Schedule and confirm appointments for clients seen by the physician in the "Lado a Lado" Program; * Record results of NAIS service satisfaction surveys in the spreadsheet; * Support processes related to Health Promotion and Disease Prevention Programs, as well as administrative routines within the department, with a focus on internal and external customer satisfaction; * Organize departmental documents and files; * Support the reception team in providing in-person customer service. 2512210202551931727