Job Summary: A professional responsible for managing e-commerce digital customer service, aiming to deliver the best possible customer experience while operating and analyzing online sales data. Key Highlights: 1. Focus on customer experience across digital sales channels. 2. Customer service and order tracking across multiple platforms. 3. Data and metrics analysis for commercial management. The e-commerce department is responsible for managing all digital customer service—including website, marketplaces, phone, and WhatsApp—with the objective of delivering the best possible customer experience. **Responsibilities and Duties** * Provide customer service across digital sales channels and platforms * Assist customers and answer their questions * Track orders and monitor service levels across all channels * Analyze data, comparisons, metrics, and conduct data collection **Requirements and Qualifications** * Completed High School education * Experience in automotive parts sales * Experience with marketplaces, primarily Mercado Livre, Shopee, Amazon, and others * Proactive, organized, focused, creative, dynamic, and communicative profile * Platform integration and automation (Tray, Protheus, Mercado Livre, Shopee, etc.) * Development and monitoring of dashboards for real-time commercial team management **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance;** **Dental Insurance;** **Wellhub and TotalPass;** **Exclusive Bio Ritmo Gym for Employees:** located at the Headquarters Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Sand Volleyball and Multipurpose Courts:** located at the Headquarters Complex; **Transportation Allowance;** **Van Transportation Services;** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave** of 6 months; **Medical Clinic with Specialties:** located at the Headquarters Complex and Barra Funda; **Childcare or Nanny Assistance;** **Life Insurance;** **Private Pension Plan – PortoPrev;** **Discounts on Products and Services;** **Scholarship Program: Reimbursement for undergraduate, postgraduate, or MBA studies;** **Monthly Running Events:** subsidy for major street races in São Paulo; **Language Learning Reimbursement (English or Spanish);** **Teatro Porto:** exclusive sessions for employees; **Library;** **Rest Room:** at the Headquarters Complex; **Game Room:** at the Headquarters Complex; **Massage and Podiatry Services:** at the Headquarters Complex; **Work Location:** On-site (We operate hybrid work models, which will be explored during the selection process); Porto is much more than an insurance company: it is a vast ecosystem leveraging technology to create solutions through four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. The reputation and recognition earned over more than seven decades underscore Porto’s scale—a business reference company built by and for people. Here, 13,000 employees proudly embody the **pride of being part of a solid and ethical organization** that **transforms dreams into fantastic realities** for our 15.8 million+ customers. We operate through over 101 branches and regional offices across Brazil. Learning is part of our DNA, and here you’ll find **incentives, tools, and supportive colleagues to learn and grow every day**, in an inclusive and secure environment where everyone can be themselves and take pride in who they are—fostering respect and **living holistically and well-being within a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe that a plural team is essential for the development of our entire business, society, and each individual—because we understand that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space with greater plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous people, people with disabilities, and LGBTQIA+ individuals** for all our positions.