CUSTOMER SERVICE REPRESENTATIVE - BMG BANK

Description

Job Summary: AMP Group, a partner of BMG, is seeking a Business Customer Service Representative passionate about customer service for a dynamic and collaborative environment focused on excellence and innovation. Key Highlights: 1. Opportunities for professional growth and development. 2. Dynamic and collaborative work environment. 3. Recognition of employees' talent and potential. About the Position AMP Group is an innovative company distinguished by its strategic partnership as a banking correspondent of BMG, one of the country's leading credit institutions. We operate over 65 branches and employ more than 320 professionals, delivering efficient and accessible financial solutions while promoting financial inclusion and economic development for our customers. At AMP Group, we value our employees' talent and potential, offering a dynamic and collaborative work environment. With a focus on excellence and innovation, we provide opportunities for professional growth and development. If you seek a challenging and rewarding career where your efforts are recognized and rewarded with competitive commissions, join our team! Our core values are ethics, respect, transparency, accountability, commitment, teamwork, and empathy. Join us and become an AMplayer! Position: BUSINESS CUSTOMER SERVICE REPRESENTATIVE - BMG BANK We are looking for a customer service representative to join our dynamic team. If you are passionate about customer service and wish to grow in an environment that values excellence and innovation, this position is for you! Starting Salary: R$1\.830,00 Work Model: On-site, Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. Growth Opportunity: Structured career plan with real advancement possibilities. \*\*\*Benefits:\*\*\* * Uncapped Commission: Recognition for your dedication and results. * Two Vacation Periods Per Year: In addition to the standard 30-day CLT vacation, additional days off are available. * Meal Allowance: Average of R$600.00 per month (R$29.00 per day). * Premium Grocery Basket: Top market brands. * Transportation Allowance: Up to three transit passes. * Fuel Assistance: For those not using public transportation. * Discounts at over 10,000 pharmacies. * Discounts on Products and Services: Exclusive benefits for our employees. * Birthday Day Off: Celebrate your special day with a paid day off. * Day-Off. * Educational Partnerships: Discounts on courses and educational institutions. * Training and Development Programs: Ongoing initiatives for continuous growth. * Legal, financial, psychological, and social counseling. * Flexible Remote Work Policy: Remote work options when necessary. * Quality of Life Program: Benefits focused on well-being. * Work Environment: Modern and dynamic. \*\*\*Key Qualifications for This Role:\*\*\* * Completed high school education. * Experience in commercial or customer service roles. \*\*\*Key Responsibilities:\*\*\* * Deliver exceptional customer service, ensuring satisfaction and loyalty. * Efficiently manage and resolve customer requests and complaints. * Stay updated on the company’s products and services to provide accurate information to customers. * Collaborate with the team to continuously improve customer service processes. * Monitor and analyze performance metrics to identify areas for improvement. Like all our job openings, this position is open to diversity and inclusion, regardless of any factor, profile, or characteristic. Elevate your career with AMP. To learn more about our company, visit our website at www.grupoamp.com.br.