Description
Job Summary:
Provide customer, seller, and driver support, delivering efficient assistance regarding orders, products, deliveries, and exchanges to ensure satisfaction and loyalty.
Key Highlights:
1. Multichannel customer service: phone, email, WhatsApp
2. Full support for orders, deliveries, and exchanges
3. Collaboration with sales, inventory, and logistics teams
Customer Service Assistant / Customer Account Manager / Customer Technical Support
Location: Lauzane Paulista \- North Zone
Salary: BRL 2,000.00
VR CAJU$ 25.00/day
PLR
Monday to Friday
Support customers, sellers, and drivers of the distributor, ensuring efficient assistance regarding orders, products, deliveries, and exchanges, thereby guaranteeing customer satisfaction and loyalty.
Main Responsibilities
* Provide customer/seller/driver support via phone, e\-mail, WhatsApp, and other digital channels
* Provide information on orders en route for delivery
* Register, track, and resolve complaints, incidents, and requests
* Assist customers with exchange, return, and damage processes
* Monitor orders, deliveries, and incidents together with logistics and drivers
* Update customer records and service history
* Collaborate with sales, inventory, and logistics departments to resolve issues
* Ensure adherence to service level agreements (SLA)
* Maintain service quality and company image
Requirements
* Completed high school education (college degree in progress preferred)
* Prior experience in customer service or call center roles
* Basic computer skills (Microsoft Office, ERP systems)
* Strong verbal and written communication skills
Minimum Education Level: High School (Secondary Education)